- Supported Department of Homeland Security staff in a 24/7 environment, resolving software and driver issues with various apps in Microsoft 365.-Analyzed new data and ingest searching for indifferences in transfer of old platform to new platforms with the help of Splunk software.- Provided support guiding users through step-by-step solutions.- Formalized reference documentation in Confluence to assist clients with common issues, such as password resets, driver updates, and installations.- Provided administrative, financial, and logistical support, including system monitoring and scans in Microsoft Defender.-Utilized, updated & created documentation in JIRA and Confluence platforms to communicate with teams and stakeholders.

Carpenter / Junior Project Manager

Handled about 20 calls/day processing tickets for clients having difficulty with accessing applications/fema site.Worked within 23 different Cadres (regroups of personnel organized by operational function) and FEMA Qualification System (FQS) positions.Open, track and update tickets utilizing ServiceNow softwareHelped FEMA respond to, recover from, and mitigate all hazards by performing a variety of emergency management functions which are not limited to disaster survivor assistance, conducting and verifying damage assessments.Tracked delivery of application and data necessary for award approval.Provided administrative, financial, and logistical support.

Developed and implemented successful deployments and builds for multiple monthly projects using tracking with ServiceNow and JIRA. Trained remote control with Artificial Intelligence utilizing NLP (Natural Language Processing) and Machine Learning PracticesCompleted over 10,000 annotations for voice enabled entertainment systems, deep learning for the annotation, segmentation and recognition of broadcast videos and ads.Lead testing efforts to improve Award winning X1 Voice RemoteMonitored thousands of logs using SPLUNK and identifying obscure events and nuances.Accomplished successful product releases through team testing and collaboration through the deadline. Executed automation and deployments using tools like AWS and JENKINS.Conducted extensive testing on reporting systems to identify bugs and ensure strict compliance with client specifications. Contributed to weekly scrums to maintain project progression status.Analyzed user experience to ensure the testability of requirements in order for a successful release of promotions/campaigns.Maintained consistent coordination with metadata and XML team to improve customer experience. Managed multiple application test groups acting as a single point of contact.Contributed to daily/weekly Scrums serving as ways to improve and address team concerns and project updates.Served as an Analyst to support the development of new in-house software used by the entire team.Evaluated and documented multifaceted testing issues/bugs and devised results-driven solutions to resolve problems and mitigate sprouting risks with the use of JIRA and Excel.Formulated and implemented comprehensive test plans, test cases, and reports on multiple projects utilizing a wide range of software.

 Design and deliver cutting-edge projects and products through professional communication, people skills, and collaboration with teams in several chains of command. Spearhead end-to-end management of inventory and budgets. Execute direction process for overall brand and contract work while finalizing deliverables with predefined constraints.  Direct art and graphics process of retail promotional products while working closely with outside vendors. Optimize brand visibility by monitoring social media platforms, including Facebook, Instagram, and Twitter. Lead all facets of company events, pop-up shops, and appearances while adhering to corporate policies and procedures. Shoot and edit captivating promo videos and media for partnering brands leveraging outstanding analytical proficiencies utilizing Final Cut Pro and Google Analytics. Organize promos utilizing expertise in Microsoft Excel, Adobe Workfront, Illustrator, InDesign, and Photoshop.

Coordinated team of 6 where we developed and delivered extensive monthly Video on Demand assets and media products. Proofreading editorial work of team members correcting errors and mistakes. Compiled, analyzed, and delegated Metadata for all EPIX/Paramount/Lionsgate/Fox affiliates & platforms. Collaborated with teams and creative services department to ensure timely delivery of promotional and branding assets for deadline requirements. Prepared and conveyed detailed Metadata updates completed by the team using Microsoft Word & Excel. Updated and maintained the delivery schedule database with the use of DAM. Supported the development of innovative software functionality by analyzing inefficiencies. VOD Linear and Non-Linear functioning using in-house technology and software. Utilized XML docs to transfer and update specs for clients. Collaborated with the operations department to resolve emerging asset issues, such as customized program formatting for special events. Planned and executed regular follow-up affiliate delivery audits to ensure proper distribution and placement of assets with MVPD and digital distribution partner platforms.

No Fee Residential and Commercial Rentals in Brooklyn NY

• Provide close supervision to children and activities• Facilitate and plan fun program activities in summer camp and after school • Assist with homework comprehension• Work cooperatively with professional staff and mediate children• Maintain program documentation

Intern Organized DatabaseAnalyzed music and discussed strategic use in everyday worldEdited short videos

Review documents for director's final release-Edit official ad/logo designs-Update image database-Give input at team meetings;

-Rotate as Associate Producer and Field Reporter Weekly-Shoot and edit video clips/pkgs. for News 20 at 5 a live newscast-Write scripts for live newscasts-Encode video for air-Insert/format scripts into ENPS system-Pitch stories in morning newsroom meetings

-On-Air Personality -Host Neo-Soul radio show Mondays 10 p.m.-1 a.m.-Edit/produce on air promotions-Co-organize yearly community events-Launch AP News at proper time along with promos

• Provided feedback regarding new products• Conducted product presentations for customers and potential clients• Co-organize yearly community events• Input data into survey and review charts

-Shot/edited live footage from 2010 Academy Awards red carpet-Provided footage for AMP-Shadowed/assisted producers on red carpet; -Assured that customers had a pleasant check out-Answered any questions customers had about electronic products-Handled customer exchanges and returns

• Assisted with shooting/editing online videos• Updated website content daily• Researched latest news/topics for on-air personalities• Answered station phone calls and requests

• Organized and prepared applicant’s information for application process• Scheduled appointments for clients to meet with judge• Organized office mail and delivered it to proper locations• Answered phone calls and delivered messages to the head judge