Kay Bryan Email & Phone Number

Adelaide, Australia

Charged with implementation of premium cashless ie ticket in ticket out functionality in accordance with SA legislation and regulatory guidelines in a very tight timeframe.

Adelaide City

Project managed a multi-disciplinary team that performed business analysis, procurement by tender, vendor management, solution design and specification, build and implementation throughout the life cycle of a large, complex and politically sensitive project primarily in the mobile computing area for a futuristic mobile Automated Number Plate Recognition solution for infield and intelligence policing.

Adelaide City

Key achievement was to Implement new Procure to Pay policy and operating guideline including new processes and system features to all areas of the business.Delivered a systems ‘roadmap’ and within the confines of this roadmap, identified and implemented system improvements to automate the procurement processes, such as e-procurement.Lead the consultation and negotiation with internal stakeholders regarding process and system improvements.

Adelaide City

This role required the ability to rapidly come up to speed with interaction of people at all levels in the SA Health and Whole of Government business, strategically, contractually and operationally, across a large network environment including multiple platforms to provide contract and performance management for all ICT contracted business solutions.

Adelaide City

Built sustainable relationships with Business Units in assigned portfolio as well as with peers and colleagues.Managed change in the Business resulting from IT solution delivery through adoption of the Elders Change Management methodology and Project Management Framework.Ensured the Business made sound, sustainable and financially credible choices in the procurement of IT solutions.

Adelaide

Lead a National project team to implement selected IT enabling tools from 3 respective Vendors to provide efficiencies and cost savings into a 105 seat Contact Centre. The program of work included Work Force Management system (Blue Pumpkin), Rightfax and RapportCMS smart telephony system.

Adelaide

Responsible for delivery of 4 projects covering operational new systems, system enhancements to Maximo system, Mincom Ellipse financial system Busines Objects upgrade and implementation of a customer portal for external customers.

Auckland Nz

* Managed large IT Application Software Development, Infrastructure, Maintenance and Integration projects simultaneously from feasibility right through to implementation.* Conducted a RFT to target best of bred Call Centre external partner in NZ and Australia to outsource operational managed services of all Call Centre systems to reduce the $5m per annum incumbent contract.* Simultaneously integrated off the shelf customized Genesys Workforce Management & Touchpoint Quality Management… Show more * Managed large IT Application Software Development, Infrastructure, Maintenance and Integration projects simultaneously from feasibility right through to implementation.* Conducted a RFT to target best of bred Call Centre external partner in NZ and Australia to outsource operational managed services of all Call Centre systems to reduce the $5m per annum incumbent contract.* Simultaneously integrated off the shelf customized Genesys Workforce Management & Touchpoint Quality Management systems involving software, infrastructure and hardware into 3 Customer Call Centres with two independent Vendors.* Implemented a two phased Fraud Management system upgrade with a prime external Systems Integrator and a project team divided over multiple countries ie NZ, Australia, Bangalore, Singapore, UK, US. Show less

Auckland Nz

Fulfilled a number of different roles over the 8 years including Systems Test Integrator, Systems Analyst, Business Improvement Analyst and Team Leader. Translated and documented client requirements for new and enhanced business solutions in the form of Business Case, RFP, Feasibility Study, Functional and Technical specifications. Developed and set up a framework for the quality management of IT core processes, supporting processes and documentation of these.Conducted a post project… Show more Fulfilled a number of different roles over the 8 years including Systems Test Integrator, Systems Analyst, Business Improvement Analyst and Team Leader. Translated and documented client requirements for new and enhanced business solutions in the form of Business Case, RFP, Feasibility Study, Functional and Technical specifications. Developed and set up a framework for the quality management of IT core processes, supporting processes and documentation of these.Conducted a post project review of a major change in the organisation and presented the findings and recommendations back to key personnel with a favourable reaction. Show less