Kaycee Ann Marie Buendia Email & Phone Number

Australia

- Assists clients in handling passengers concerns on their upcoming cruise.- Monitors payment deadlines and refunds due to cancellation.- Manages schedule changes on passengers flight and provide options that can accommodate their preferences.- Coordinates with the supervisors and sales team for immediate notices from cruise companies.- Handles quality control of all cruise bookings on a daily basis.- Directly assists customers with their concerns on their bookings either hotel, transfer, flight and cruise booking.

Promotes and sells units such as condominiums, houses, and warehouses. We assist direct owners to sell or lease their property.

Philippines

- Prospect clients who are needing financial wellness.- Meeting clients to provide products offered either for education, investment, retirement and health.- Educating all ages the importance of finance advocacy.

Australia

Provide excellent customer service experience to our clients' customers by:● Attending to phone or email inquiries.● Following prescribed response times.● Managing customer expectations.● Providing correct resolution to any concern.● Identifying concerns and complaints needing escalation, and thoroughly understanding the product process and services.● Coordinates with Warehouse suppliers in tracking delivery of the packages.

Philippines

- Chat support team for Consumer- Assists their needs when they have problems on their orders and deliveries- Manages and handles account problems especially on their payments

- Handles costing for land arrangements such as tours/itinerary, hotels, transportation and restaurants.- Coordinates with the travel agencies for clients preferences on tours if leisure, pilgrimage or MICE.- Assists clients once they are already on the event or tour.- Ensures that security of clients upon arrival at the airport until they come back to their country.-Worked 24/7 as we mediate between the travel agencies here in the Philippines with our colleague to contact suppliers in Israel, Europe and South Africa.- Our line are always open service 24/7 and emails are well monitored to answer the queries abruptly. This is to void delayed and cancellations with the suppliers.

National Capital Region, Philippines

-For Reservation, we do same as Customer service representative with BPO. We handle inbound calls and assist them with their concerns, request, booking, ticketing and complaints with Qatar Airways products and services.- For ticketing, we are on rotation schedule and we assists walk-in passengers. We also handles group ticketing and refunds. - Cash deposits and credit card payment are being managed and held accountable daily.- Organized daily closing sales report / cash flow reports to be signed and submitted to RTO.- Handles in-house sales support and Group bookings from July 2017 - April 2018

National Capital Region, Philippines

Manages FIT and most especially group booking.- Inhouse Sales support- Manages inventory of seats- Handles monthly supplies and events- Coordinates with direct clients such as embassies and trades for events

National Capital Region, Philippines

- Handles inbound calls for bookings with FIT and groups.- Control the inventory of seats- Assists complaints and verify products to direct clients- Coordinates and assist clients for inquiries about visas and booking- Hire and evaluates interns - Manages tickets for the Sales Manager, VP of Sales, Embassy ambassador and their council advisors.

National Capital Region, Philippines

- Handles inbound calls for reservation and booking.- Assist privilege member or frequent flyers with their rewards and concerns.- Manages walk-in passengers for their ticketing.

National Capital Region, Philippines

- Handles inbound calls for directive assistance- Provides full details with the clients on the places such as restaurants and company's location.

Bachelor'S Degree, Tourism And Travel Services Management

Bachelor'S Degree, Accounting