• Utilized programs to access location information of debtors for the client• Negotiated settlements and/or payments plans on delinquent credit accounts• Assisted in the training of new employees• Extensive training in the laws of the FDCPA, enforced by the FTC

• Managing a front office dealing with face to face, telephone, and e-mail inquiries.• Photocopying, filing, scanning, and carrying out any other administration duties as and when required.• Processed correspondence in responses to customer complaints.• Distributed pay slips on a monthly basis.• Following standardized company procedures relating to all aspects of office performance.• Answering incoming calls in a professional manner.• Maintaining suitable and sufficient office stationary levels for 38 store locations.• Establishing stationary requirements for all locations.• Coordinating and communicating activities for all locations.• Setting up new accounts and maintaining utilities for all locations.

• Accountable for reducing delinquency for assigned accounts.• Meet defined department goals• High volume phone calls to assigned delinquent customers• Provide excellent & considerate customer service to dealers and sales• High volume phone calls to assigned delinquent customers• Reconcile customer disputes as they pertain to payment of outstanding balances that are due• Extensive training in the laws of the FDCPA, enforced by the FTC

Jose Cuervo, Captain Morgan, Crown Royal, Ciroc, Bailey's, Johnny Walker, etc.• Handled set-up and break-down of all promotional events• Thorough knowledge of all products being utilized during each event• Greeted patrons, answered questions, and provided product information • Responsible for training new employees• Managed employee and client scheduling