• Directs Business (Supplier) Diversity Program & Operations initiatives into corporate strategy and culture. • Builds strong awareness of Zones in Business / Supplier Diversity communities, with national and regional NMSDC councils, local, state, and government agencies (MBDA & Chambers of Commerce), as well as with Corporate Supplier Diversity Professionals.• Develops Supplier Diversity annual operating Plan; Negotiates NMSDC & Regional Council Sponsorships. • Plans; executes and provides necessary Collateral/Assets for all Supplier Diversity / MBE strategic outreach activities (200+ annually); facilitates Zones involvement at NMSDC Annual Conference & Economic Forum. Represents Zones on the NMSDC MBEIC & Corp+ BOD. • Delivers Monthly, Quarterly and Annual scorecard on Strategic Outreach Activities ROI.• Upholds Zones NMSDC MBE Certification. Advises on other MBE Certifications and ESG Surveys as requested.• Works closely with procurement, legal, and compliance teams to ensure Supplier Diversity Program & Responsible Sourcing Compliance objectives are met. • Oversees Quarterly Tier I / II Reporting; manages and maintains company compliance reporting (local / federal) and data collection.• Administers Zones UW Minority Business Enterprise Program Scholarship Program; Serves as a Mentor for UW MBEP; NMSDC Center Of Excellence Program; MBEIC & Emerging Young Entrepreneurs Programs.• Represents Zones Supplier Diversity “persona” (MBE to MBE) and responds to all Supplier.Diversity@Zones.com inquires (approx. 50 per week).• Advises on MBE / Supplier Diversity branding, communications; maintains all Supplier Diversity Collateral & Assets. • Maintains Zones external facing Business / Supplier Diversity website and internal portals / SharePoint sites.• Assesses and makes suggestions for continuous improvements to Supplier Diversity policies, procedures & operations.

Oversaw daily operations of Foundation’s Executive Office and served as liaison to the Board of Directors.• Responsible for the development and execution of annual plans focused on revenue generation and donor engagement.• Managed key projects that supported the Foundation's strategic initiatives.• Planned cultivation and stewardship events from start to finish, including designing comprehensive marketing packages, editorial calendars, producing briefs, reports, brochures, and flyers. Functioned as Community Manager for social media.• Cultivated and sustained donor relationships by partnering with internal/external stakeholders, fostering authentic relationships between the Foundation and the South Sound Community.

The Mission of the DEI CoP is to foster greater diversity, equity and inclusion practices among local non-profit, private and public sector professionals and community members located in the Greater Seattle area through shared best practices and strong collaboration.

• Implement key Diversity and Inclusion (D&I), initiatives. Oversee core D&I Programs. Drive cross-functional D&I business goals by bringing stakeholders together from all functions of the organization. • Guided, developed and maintained partnerships with various non-profit organizations that enhanced the company’s commitment to and presence in the communities it served, and connected the efforts to critical business outcomes.• Oversee Employee Resource Networks program framework for six Networks, 17 Call Centers & 26 Field Chapters. Project manage 53 Pride events in 29 states & Puerto Rico.• Create processes, procedures communication plans, budgets, governance, best practices and accountability metrics.• Partner with Talent Acquisition to deliver business plans with tangible metrics and outlined ROI/ROE.

Manage internal and external branded (special project) events through thoughtfully creating up-leveled experiences for our partners, customers, shareholders and community. Examples include, Annual Shareholders Meeting, Bi-Annual Investors Day, and Monthly employee engagement activities. • Lead and consult with cross-functional teams responsible for strategy and execution of enterprise meetings and occasions. • Develop communication & event plans, timelines, budget and track continuous improvement metrics. • Identify internal and external resources and requirements for successful execution of project plans and events.• Ensures multiple projects meet specific timelines, launch dates and deliver expected results - often simultaneously.• Evaluates processes and recommends solutions to increase the effectiveness and efficiency of existing events, programs and processes.

• Collaborated with internal stakeholders to incorporate diverse suppliers into strategic sourcing pipeline.• Identified high-probability sourcing opportunities by pre-qualifying diverse businesses for bid process.• Managed internal and external supplier diversity communications, including website content and maintenance.

Oversee Starbucks Partner Network (ERG) program, a program that provides a platform for partners to make change, build community, increase engagement and develop professionally. Lead advisory council(s) to identify and calibrate on engagement-driving opportunities. • Developed guidelines, processes, crafted success measures, resources and on-boarding tools for launching field Partner Networks. • Meticulously set annual operating plans (AOP = $300k); accountable for quarterly re-forecasting & P-card reconciliation. • Facilitated trainings / executed forums to create an open dialogue around inclusive behaviors, increasing partners’ cultural competence. Customized trainings for key departments and regions. Established project plan, coached project team, oversaw timelines and KPIs. • Partner Hub (intranet) community manager and social media (Facebook) content strategist for Starbucks Resource Groups. Created platforms to foster communities that engage partners virtually. Initiated annual editorial calendars with communication plans that tripled visibility of Starbucks Partner Networks. Network social channels reach over 600K+ followers monthly.• Organized and executed monthly events that nurtured partner engagement and boosted cultural competency. Hosted Northwest Inclusion Summit for D&I practitioners, ERG Leaders, HR thought leaders (150 participants from 12 companies participated).

Develop diversity & inclusion professional development programming. Participate in cross-functional team, responsible for the development and implementation of D&I initiatives. Facilitate educational opportunities for employees to recognize, manage and lead individuals of difference.• Successfully managed D&I brand proposition project with key messaging for Diversity = Inclusion + Equity + Accessibility campaign. • Directed production of Diversity Dialogues, Starbucks customized video scenarios that illustrated diversity, inclusion and accessibility awareness, in an effort to build cultural competence and leadership capabilities. Drafted scripts, casted talent, directed, and edited.• Project leader, Diversity Mentoring Pilot program. This program was created to develop (50) diverse -mid-level managers by hand-matching them to senior business leaders. Held business acumen activities; created surveys for mentor & mentee participants. After the pilot ended, I made recommendations for scalability, process improvements and sustainment.

Responsible for managing all aspects of Starbucks Partner Services core engagement programs, Coffeegear, Partner Connections, Elite Athlete, Retiree and the Orin C. Smith Scholarship award.• Oversaw operations of a 12,000’/ $300k annual corporate store, as well as, traveling “virtual store” for conference and regional events. Led cross-functional interactive kiosk project for global leadership conference (10,000 partners attended) from concept through completion. Developed promotional calendar for www.starbuckscoffeegear.com and established marketing plans that grew all channels (store, on-line, and events) for this $3 million dollar annual business. • Managed all aspects of Starbucks Partner Connection Program (social groups/teams/clubs) with more than two-hundred connection clubs across the US and CAN annually. Grew average participation by 30%. In FY08, 2000 partners & over 2000 potential partners participated annually. Reviewed applications; made funding decisions; dispersed dollars; marketed activities and provided ROI metrics. • Designed and delivered Starbucks Elite Athlete Program. Created guidelines for selection process and funding decisions. Oversaw annual program ($50k) budget distribution. Tracked metrics, athlete calendars and elevated their success stories.• Evolved admiration of Starbucks Retiree Program, by identifying system kinks that reduced turn-around time of retiree list reporting by ½ the time; improving understanding of retiree benefits by acting as the liaison between benefits, the generalist and employee.

As a member of the direct leadership team, plan, implement and direct multiple concurrent activities and projects to support company and business unit/department programs, processes and objectives. Administer company-wide Vehicle Allowance Program ($50k annually), a stipend program for District and Field Managers. Provide advanced, dedicated administrative support of a highly confidential and complex nature. • Seamlessly, oversaw ($5M) departmental budget and consolidated overall Total Pay budget, including oversight of multiple Benefit- vendors with a total budget that equaled over $500k for events and $1M+ for programs.• Managed C.U.P Fund giving program making funding decisions, partner consultation and budget responsibility of $6M annually.• Planned, communicated and executed all aspects of HR-sponsored -events. Coordinated Board of Director & Senior Leadership Team immersions & on-boarding. Primary point of contact for company-wide conferences (director & above, and Global Leadership), Town Hall meetings, professional development opportunities and team-building activities of all sizes & complexity.

Performed audits of accounting, financial and operational data. Processed to verify compliance with established standards and controls.• Audited daily sales of 160+stores weekly. Assessed processes and controls according to department methodologies.• Worked with Partner & Asset Protection to build (10+ cases weekly) to protect partners & property.• Designed and implemented POS and repeatable routine training procedures for the Sales Audit department.

Lead store operations ($3M annually), oversaw staffing, customer satisfaction survey, product quality, financial performance and team development. Most of all, created a welcoming environment (3rd place) for the communities we served. • Delivered legendary customer service resulting in top percentile customer service reports.• Facilitated training, oversaw scheduling, assisted with human resource issues, and motivated a staff of 20+. • Conducted reviews of store environment and key business indicators to identify risks, concerns and opportunities for improvement.• Led implementation of programs and executed action plans to meet operational objectives.