Kaycee Vallozzi Email & Phone Number

Remote

Naples, Florida, United States

Naples, Florida, United States

● Managed team of 3 product experts delivering training to 600+ customers across 6 regional offices● Planned/executed regional strategy to increase customer adoption of company’s top priority product; coordinated efforts across 5 departments to increase regional product adoption 68% in 22 weeks ● Overhauled regional Zendesk support program; decreased first response time by 82% from average 6.22 hours to 1.11 hours over 5 months/brought region in compliance with company SLA of <4… Show more ● Managed team of 3 product experts delivering training to 600+ customers across 6 regional offices● Planned/executed regional strategy to increase customer adoption of company’s top priority product; coordinated efforts across 5 departments to increase regional product adoption 68% in 22 weeks ● Overhauled regional Zendesk support program; decreased first response time by 82% from average 6.22 hours to 1.11 hours over 5 months/brought region in compliance with company SLA of <4 hours first response time Show less

Naples, Florida Area

● Led 139 product trainings for 3 offices/80 customers● Spearheaded release of company’s first workshop designed to directly address customer business needs; managed initial pilot, led train-the-trainer for 87 trainers nationwide, and successfully launched workshop for 11 markets/9900 customers ● Appointed to company’s first virtual training team; developed/taught 2 virtual workshops viewed by 1600+ participants ● Member of company’s first content creation team tasked with building… Show more ● Led 139 product trainings for 3 offices/80 customers● Spearheaded release of company’s first workshop designed to directly address customer business needs; managed initial pilot, led train-the-trainer for 87 trainers nationwide, and successfully launched workshop for 11 markets/9900 customers ● Appointed to company’s first virtual training team; developed/taught 2 virtual workshops viewed by 1600+ participants ● Member of company’s first content creation team tasked with building a national training curriculum; led team of 3 to create 3 workshops and 3 supplemental articles to be used for both in person and webinar training Show less

Naples, Florida Area

● Oversaw onboarding/product training for 3 offices/36 new customers; enabled 350% growth in customer population● Monitored customer business transition/growth and conducted quarterly check-ins to monitor overall satisfaction; retained 100% of customers in first year● Led 45 product trainings tailored to customer business needs; demonstrated value of product to drive business growth and increased usage rates across all products by average of 30% ● Handpicked by HQ staff to represent… Show more ● Oversaw onboarding/product training for 3 offices/36 new customers; enabled 350% growth in customer population● Monitored customer business transition/growth and conducted quarterly check-ins to monitor overall satisfaction; retained 100% of customers in first year● Led 45 product trainings tailored to customer business needs; demonstrated value of product to drive business growth and increased usage rates across all products by average of 30% ● Handpicked by HQ staff to represent FL region on systems task force; oversaw CRM audit of 120 accounts● Created region’s first standardized weekly reports capturing client onboarding and product usage status; provided regional management with weekly snapshot of progress towards annual goals/objectives and enabled 6 employees to develop targeted outreach and training plans Show less

San Angelo, Texas Area

• Managed curriculum and requirements for 19-day (150-hr) Mission Operations Commander Course in compliance with Air Force technical training standards, polices, and procedures • Instructed, assessed, evaluated, and counseled diverse group of 100 entry- through management-level trainees annually in technical knowledge and skills required to supervise intelligence operations • Oversaw course curriculum rewrite resulting in revision of two virtual simulations, five hands-on exercises… Show more • Managed curriculum and requirements for 19-day (150-hr) Mission Operations Commander Course in compliance with Air Force technical training standards, polices, and procedures • Instructed, assessed, evaluated, and counseled diverse group of 100 entry- through management-level trainees annually in technical knowledge and skills required to supervise intelligence operations • Oversaw course curriculum rewrite resulting in revision of two virtual simulations, five hands-on exercises, 500-slides of interactive lecture material, two student study guides, four knowledge assessments, and one skills assessment • Collaborated with leaders across 12 globally dispersed units to identify initial onboarding/training needs for military intelligence organization employing 6000 personnel Show less

Honolulu, Hi

• Developed requirements for new Mission Management Program executing operational planning, product quality control, and policy implementation for 300-member organization• Directed 15-member team employing $10M in equipment to plan and execute 90 intelligence missions resulting in collection of 25K data points for 22 customers in the Asia-Pacific region – team awarded “Team of the Year” within first year of operation• Led automation of manual mission planning process that reduced time… Show more • Developed requirements for new Mission Management Program executing operational planning, product quality control, and policy implementation for 300-member organization• Directed 15-member team employing $10M in equipment to plan and execute 90 intelligence missions resulting in collection of 25K data points for 22 customers in the Asia-Pacific region – team awarded “Team of the Year” within first year of operation• Led automation of manual mission planning process that reduced time requirement by 87% and saved 1.2K man-hours annually Show less

Honolulu, Hi

• Managed team of 5 professionals executing human resources, administrative, and logistical support functions for 300-member organization • Coordinated 20 site visits for headquarters staff, upper-level leadership, partner agencies, and customers; educated visitors on organization’s mission, operations, products, and personnel • Shaped first headquarters-directed culture and process improvement program; appointed as member of survey team tasked with conducting 1700+ employee interviews… Show more • Managed team of 5 professionals executing human resources, administrative, and logistical support functions for 300-member organization • Coordinated 20 site visits for headquarters staff, upper-level leadership, partner agencies, and customers; educated visitors on organization’s mission, operations, products, and personnel • Shaped first headquarters-directed culture and process improvement program; appointed as member of survey team tasked with conducting 1700+ employee interviews across 15 sites; identified organizational stressors & challenges and developed 130 actionable solutions to improve operational effectiveness and quality of life for 6000+ personnel worldwide• Led two internal investigations to assess compliance with workplace professional conduct policies and industry standards; interviewed 8 individuals and summarized findings in two official reports to leadership• Led 6-member team in 5-day survey of remote worksite; conducted 50 hours of observations to identify operational efficiencies and captured results in official report and formal presentation for headquarters staff Show less

Honolulu, Hi

• Supervised team of 40 analysts employing $500M in equipment to conduct 24/7/365 (around the clock) collection, processing, and dissemination of intelligence reports to meet information needs of military and civilian decision-makers and analysts • Directed execution of 800 combat missions and oversaw on-time delivery of 14.8K intelligence products to globally dispersed customer base • Implemented international partnership program that provided 192 hours of on-the-job training for Royal… Show more • Supervised team of 40 analysts employing $500M in equipment to conduct 24/7/365 (around the clock) collection, processing, and dissemination of intelligence reports to meet information needs of military and civilian decision-makers and analysts • Directed execution of 800 combat missions and oversaw on-time delivery of 14.8K intelligence products to globally dispersed customer base • Implemented international partnership program that provided 192 hours of on-the-job training for Royal Australian Air Force personnel and fostered positive, collaborative working relations Show less

San Angelo, Texas Area

• Acquired skills and knowledge in analysis, written and verbal communication, public speaking, and intelligence fundamentals – graduated at top of class (#1/19)

Bachelor Of Arts - Ba, Anthropology, Gpa: 3.9, Cum Laude

Master Of Arts - Ma, Intelligence Studies, Gpa: 3.9