Chris Kay Email & Phone Number

As a Director of Product Management at PointChain Global, I lead and coordinate the development of our product roadmap, ensuring alignment across teams and effective collaboration with external stakeholders. My focus is on translating our vision into actionable deliverables, guiding cross-functional teams to deliver high-quality solutions, and driving continuous improvement in our product development processes.With a strong background in product management and a deep understanding of the financial services industry, I’m passionate about building innovative products that meet the evolving needs of our clients and partners. My role involves close collaboration with internal teams and external stakeholders, particularly in complex integration projects with financial institutions, to ensure seamless execution and successful outcomes.

Phoenix, Arizona, Us

Responsible for shaping a new digital delivery organization reporting to the Chief Digital Officer. Primarily responsible for defining the delivery organization and approach for the first Digital product within the bank for Digital Account Origination. Developed an agile process working with cross functional teams that scaled from one stream to three, managing prioritization and speed to market. Responsible for communicating, producing and delivering status to Western Alliance’s C level steering committee. Successfully delivered the first release to production within seven months of taking ownership. This achievement involved close collaboration with Product Managers, UX Designers/Researchers, Technical Architects, Business Owners, and Testing teams. Managed contracts, relationships, and the scope of work with multiple third-party vendors and SaaS applications that were integral to the Digital application and essential for delivery and production launch.Led the overall implementation and design of the platform support team and process, including integration with ServiceNow, Change Management, communication plans, and handling escalations.

Jacksonville, Fl, Us

Practice Manager for the Digital ONE PMO with approximately 35 direct reports including ProgramManagers, Project Managers and Agile Leads. Point of escalation for delivery related issues andrisks across approximately 26 Programs/Customers.Responsible for estimation, staffing, solutioning and leadership of new/potential engagements. Provided leadership across highly matrixed organization on process, delivery, dependencies and overall delivery approach with strong relationship building skills internally and externally.Primary owner of Agile Community of Practice for organizational shift to Agile methodologies and mindset across Professional Services and Enterprise testing within FIS including the training and coaching of multiple internal organizations.

Jacksonville, Fl, Us

Executive leader within priority foundational strategic FIS Digital Banking Business Unit. Responsible for creation of Agile Implementation, Delivery Strategy and Strategic Staffing used across portfolio of all projects. Responsible for delivery escalation resolution.Primary driver for organizational shift to Agile methodologies and mindset across Professional Serivces and Enterprise testing within FIS including the training and coaching of multiple internal organizations.

Dublin 2, Ie

Credentialized Accenture Payments on Agile Testing, tools and methodologies with the goal of building a Testing Center of Excellence. Won the business for Accenture competing against the incumbent technology company. Implemented QA strategy and processes on their Payments Hub program successfully increasing quality and stability of the application and product. This involved integration with the development team and successfully implementing the shift left way of thinking.Key member of Accenture Payment Services team responsible for authoring a Point of View Document on Faster Payments in the US. Other responsibilities included managing a prepping of all content, scheduling and coordinating of orals presentations, preparation of RFP response delivery. Project work included agile software delivery process optimization, agile testing strategy, payment hub integration and relationship building.

London, Uk, Gb

Delivered Projects as Solution Delivery Manager - responsibilities included team formation, planning, delivery management, status reporting, vendor management, relationship management and execution of multi-team, multi-vendor implementation. Created, developed and cultivated development team responsible for the core system delivery within the larger work stream. Implemented agile approach for development with the core team responsible for delivery. Fostered key relationships with vendors required for delivery of the larger work package including internal bank divisions, external software vendors and other consultancies.Development Manager Internal to Capco - Recruited, hired and deployed high-end Java Enterprise and JavaScript developers to Tier 1 Financial Services Companies on behalf of Capco. Also helped form strategic high-end onshore development operations capability directly contributing to bottom line. Acted as coach for Agile Development methodologies.

Toronto, Ontario, Ca

Responsible for account management, resourcing, and ensuring delivery for a portfolio of mobile projects on-time and on-budget. Thought leadership in Mobile Sales, applying mobile technology to address large, complex business problems. Creation and delivery of internal and external Mobile market expertise and content to support various go to market strategies across FS, ICT/Retail, and other.Strategic guidance and recommendations for the use of technology in products (eg. Web Services, Analytics, Mobile, Buy vs Build, etc)

Toronto, Ontario, Ca

Managed relationships, contracts, SOW’s, architecture, development, maintenance, UI/UX and support of all mobile application development teams at Intelliware Development Inc.

Toronto, Ontario, Ca

Project and account management for large, multi-team enterprise deliveries, included responsibilities such as staffing plan and team definition for all FS projects, creation, definition and documentation relative to FS Delivery Process, creation and development of FS mentoring program for developers and PM's. Ensured the consistent success of all FS engagements.

Toronto, Ontario, Ca

Create, document and manage project work plans including project scope, budget and resources; Provide customer relationship management and strategic leadership for high level business and product requirements and identify, manage and communicate project issues. Across multiple clients and engagements.

Toronto, Ontario, Ca

Developed strategic roadmap that provided technical and business expertise and recommendations for major Canadian retailer.

Toronto, Ontario, Ca

Team Lead on major development program for leading Canadian retailer across multiple releases.

Toronto, Ontario, Ca

Developed a service based architecture. Implemented a major mobile architecture. Developed web based survey and algorithm for determining development styles.