Kay Collier Flpi Assoc Cipd Email & Phone Number

Liverpool, United Kingdom

Manchester, United Kingdom

Identification, development and planning of effective best practice training solutions. Delivery of training on key tools, systems and processes.Management of all learning and development for the Property Management business division.

Alderley Park

Analysis, design and development of learning solutions for the compliance area of the business. Working with key stakeholders and knowledge experts to determine training requirements and content.

Responsible for analysing training needs and developing appropriate solutions. Delivery of training courses to both internal and external customers. Experienced in conducting external training events. Working with colleagues to determine requirements and develop appropriate solutions. Management of project timescales, task prioritisation and provision of consistent budget requirements. Accomplished problem solving skills and the ability to transform vision into an innovative end product.Key achievementsSuccessfully introduced new eLearning provision resulting in 50% increase in course attendanceEstablished key stakeholder group to determine training needs following a business takeoverPromoting organisational brand worldwide through the delivery of training to over 300 external clientsIncreased product sales by 50% by designing sales training for international team

Responsible for the management and development of a training team within a large contact centre environment. Worked closely with other departments to schedule and implement courses. Established strong working relationships throughout the organisation. Additional responsibilities included the design of training solutions including customer service skills and management development.Key achievementsSuccessful delivery of a large-scale training plan to over 800 employees within a 6 month period.Improved customer satisfaction by 50% through the introduction of new training initiatives.Introduced a range of eLearning opportunities to 2,000 employees resulting in improved staff development.

Birkenhead

Design and delivery of training solutions in a contact center environment on behalf of Vodafone. Delivery of classroom based training on a large scale, over 500 recruits in a 4 month period. Management of logistics and implementation.

Providing customer service and sales to marks and spencer customers. Training of new outsourcing staff on product and service knowledge. Providing aftersales services.

Responsible for dealing with inbound customer service enquiries and offering a range of products and services.

Cipd Level 7 Human Resource Development

Cipd Certificate In Training Practice, Human Resources Development, Disctinction