- Work with sales staff to retain and market to new and existing clients using Salesforce. - Work with sales staff to ensure clients have needed materials and online access.- Work with customer service representatives on client questions and account updates.- Use Salesforce for day-to-day operations and data importing.- Maintain and update databases of 100,000+ client contacts.- Assist clients with and troubleshoot online access, make needed updates to their accounts, and answer or direct questions to the appropriate department or person.- Train new marketing & sales employees on our databases and daily processes.- Previous member of the Events Committee - plan local and company-wide events.

- Perform all administrative duties for four (4) commercial and retail properties totaling approximately 600,000 RSF. - Worked with the management team, tenants and vendors to acquire the U.S. Green Building Council's LEED (Leadership in Energy and Environmental Design) Gold Certification for a 240,000 sf commercial property.- Reading and creating abstracts from tenant leases.- Stepped into roll of Assistant Property Manager during co-workers maternity leave saving the company from having to hire a temporary manager. - Accounts payable and receivables using JD Edwards, MRI, Yardi, and Skyline; process invoices for payment, monthly reports for accounting and building owners, tenants monthly statements, access building owner on-line banks for deposits and monthly activity.- Tenant liaison- Work with vendors on scheduling, building access, tenant or engineer needs, and invoicing.- Organized and assisted in the opening of a new management office.- Created a quarterly newsletter for distribution to building tenants. Content ranged from tenant events, community activities, announcements, recipes, calendars, and articles of interest.

Instructed internal personnel at all locations on Microsoft Office products, Safety, Compressor and Forklift- Initiated and managed the OSHA Certified Forklift Safety Training Program for all division locations saving the company $1000’s by not acquiring an outside source for certifications. - Became skilled in the uses of the Microsoft Office 2007 Suite and traveled to all locations in the US to educated approximately 200+ employees on the updates and applications.- Held lectures and hands-on training for internal and external personnel on compressors to support the continuing education and potential sale of equipment.- Created agendas, researched and updated materials and topics to be discussed and used in computer, safety, compressor, and forklift training sessions.- Created PowerPoint presentations to be used for safety, computer, compressor, and forklift training.

Directed all aspects of training sessions for 500+ domestic and international customers a year. Company Administrator for the Operation Qualification Program run through the Department of Transportation. - Created electronic enrollment forms to make registering for courses easier for the customer.- Aided clients with building courses designed for their particular equipment or requirements for ease of learning and to ensure customer satisfaction.- Used Access to assist department employees in coordinating training schedules and participants, printing forms and course materials.- Performed all administrative duties for the Training Department allowing fellow personnel the opportunity to work on projects.

Supported the Director of International Sales, Director of Customer Services, International, Customer Service and Engineering Departments.- Generated weekly and daily reports for international and domestic offices showing department sales figures and illustrating trends in sales to be used by department heads and outside sales.- Created PowerPoint presentations for department head to use in weekly and monthly meetings with the executive staff which portrayed sales numbers in an efficient manner.- Facilitated the organization of meetings in-house and out so customers and fellow personnel may concentrate on other aspects of the discussions.- Assisted with the processing of Expense Reports - Main operator supporting the Call Center.- Saved fellow employees time and the company money by becoming proficient in the upkeep and running of large printers/copiers, fax machines and scanning software.

Aided clients in filling open perrmanent positions, determined fees and wages, interviewed potential employees

Aided clients in filling open temporary positions, determined fees and wages, interviewed potential employees and assisted other Burnett offices when an additional consultant was required. Additional activities with BurnettReceived certificate for Employment Law AccreditationPlanned and facilitated the Annual Burnett Children's Christmas PartyServed on the Salute to Administrative Professionals Committee benefiting The Arthritis Foundation