Kayla C. Email & Phone Number

My love of supporting the customer has guided me through every level in my career. My current position, allows me to use my skills to provide excellent support for end users and coworkers while continuously developing and learning new abilities in the field of IT

• 

  Cloud Identity Engineer

  Post Holdings

  May 2022 - Present

  -Implement and manage access controls within Microsoft Entra ID and Okta using features such as single sign-on, multi-factor authentication, and identity governance -Technical leadership in the design, implementation and support of SaaS identity systems-Manage and configure M365 services and features, such as Teams, Exchange Online, and SharePoint Online -Lead initiatives around the continuous updates and improvements of the M365 environment including implementation of new capabilities -Serve as Tier 3 support expert for M365 and resolve complex technical issues effectively -Mentor and coach junior level team members, fostering a culture of learning and professional growth -Experience with moving high visibility applications’ single sign-on and provisioning from Okta to Microsoft Entra ID -BMC RemedyForce administration: user account maintenance, reports, workflows, setting up service requests and change requests with appropriate approval flows -M&A migrations for ~1000 user mailboxes, OneDrive, and SharePoint using BitTitan's MigrationWiz Tool

• 

  Truman State University

  Psychology