* Managerial and training responsibilities for processors in Knoxville Processing Center* Responsible for meeting stringent monthly deadlines while servicing 1500 plus agents in 13 states and providing superior customer service* Recording/reconciling of daily deposits and processing/data entry of residential and commercial policies* Assisted agents and internal staff with rate questions, quotes, software issues, policy status, billing statements and other general inquires* Responsible for balancing daily, weekly and monthly produciton reports* Assisted in resolving Agent issues found in audits, annual retention reviews, internal accounting or by Agent notification * Assisted Account Managers in processing outstanding policies, over payments or monies owed from cancelled agents * Calculated and posted yearly contingent commission * Worked with Account Managers servicing agents while acting as liaison between account managersl/state managers and Agency/Corporate Accounting