Kaye Heath Email and Phone Number

Initiated, planned, coordinated, directed, lead, controlled and monitored Global Technology Services releases of lottery and gaming projects. Successfully managed over 60 development and hybrid infrastructure projects to completion on schedule within +/-5% of forecast budget. Averaged 3-4 concurrent projects of medium size and complexity. Average project team size ranged 15-25 team resources located internationally and within US. PRINCIPLE DUTIES AND RESPONSIBILITIES • Develop project objectives based on customer-defined strategies via planning meetings• Define scope of effort required to meet objectives • Act as a primary interface between IGT Global Technology Solutions and the customer (Lottery Commission) and site project team • Assess and manage risk associated with strategic, technical, financial, political and/or business factors facing the project • Define activities, sequences of events, dependencies and duration of tasks required to complete the project using MS Project.• Attain and manage resources and materials committed to the project • Perform weekly risk management and active mitigation plans• Facilitate team building and communication • Negotiate resources with competing projects and scope of work to meet customer schedule• Provide direction and decision making for problem resolution • Coordinate, approve and track all project related expenses including all hours, materials and services • Coordinate across all corporate and regional departments and disciplines to ensure timely and quality product and service deliveries to the project• Executive progress reported monthly; weekly to program management• Identify internal and external factors jeopardizing the project, escalate issues, recommend solutions to matrix manager, take required action to resolve. • Analyze, review and forecast project spending with Finance • Perform post project employee performance reviews • Mentor and train project managers and subordinates as needed

Information Center PC/Software support. Training development and instructor.

Managed state voter registration file updates from County Tax Assessor-Collectors. Computer Operations. Election Administrator.