Kaye E. Email & Phone Number

United States

955 Massachusetts Ave., #130, Cambridge, Ma 02139

Philippines

• Assist customers in regards with pricing and delivery of the products in business to business matter via phone and email.• Do order entry (for orders, pricing and shipping) of customers. • Prepare quotation via email and phone. • Check valves, actuators in the plant if available, check tracking details regarding shipping. • Do administrative work within the team.• Communicate with customers and provide accurate information’s regarding their orders, shipping date, time and prices.• Coordinate with the Inside Sales Rep regarding pricing.• Arrange quotations for customers for their purchased orders and inquiries.• Review errors and data managements.• Update accounts for customers.• Answers customer calls and provide them with accurate price and delivery information. • Checks and validates information in the system. • Screens and forwards customer inquiries not related to pricing and delivery to the appropriate departments. • May act as back-up to support other customer service functions like Order Entry and Email functions. • Performs other duties and responsibilities as assigned. • Knowledge in different programs for order entry and other related tools and application• Advance knowledge in MS Application, Tools and programs• Good and accurate communication skills verbal and written.• Ability to adopt new environment and get along well with colleagues. • Assist customers with their orders, track shipping and make sure that all orders have been shipped out or if any changes made logged details and assure customer’s knowledge. • Coordinate with the plant regarding expediting options shipping dates and changes in order details. • Assist customers regarding returnable materials credit and paper works. • Approves credit and cancelations regarding orders.• Communicate directly business to business. • Track orders. • Knowledge in CRM Applications and Tools, ORACLE, AS400, and BAAN.

Philippines

• Provide good and quality customer service to the employees and clients internationally. • Administer and manage support timely through email, chat and phone. • Billing expert, and managed escalated calls, make sure to provide good resolution. • Top performer in “Lead Generation with higher numbers of sales each month. • Maintain good relationship with client outside the country.• Monitor employee’s schedule and keep communications with teams.• Prepare presentations for meetings. • Participate in meetings in relation with the business of the company• Able to communicate with clients outside the country verbally and written.• Provide accurate information’s regarding the company product.• Answer’s customer’s inquiry regarding the company products.• Knowledge in SIEBEL Tool and applications, Oracle tools, and Cisco.

Philippines

• Payroll, timekeeping, taxes and government benefits• Knowledge in HR Tools, such as:a. ORACLE HCMb. HCMc. SAP HCMd. NEXUSe. Microsoft tools and applicationDelegations assistance for expats or other foreign SIEMENS employee and sub-contractor coming and going to the Philippines for work in terms of DOLE requirements:Processing the applications for Special Work Permits, ACR cards and Visa for staying in the PhilippinesAssisting in Contract matters, 201 Files and updating of recordsApplying local and expat employees such as: TIN Numbers in BIR Organizing their 201 Files (Passports, Contracts, BIR files, ACR cards)Assisting expatriates and local employees being sent outside the country for projects assist them in their arrival and departure Communicating with the other foreign sub-contractors of Siemens Power Operations, Inc Communicating with the Company lawyer in terms of foreign employment for expats and local employees Works with HR Head in organizing and preparing for outdoor activities for the company like Family Day, Christmas Party, outdoor and indoor, birthdays Assisting HR Team in conducting In-house employee trainings and seminars Revisions for Company Policy and Company and Benefits Procedures Assisting HR Head in confidential matters in the company like Contracts, salary matters and promotionsMaintain and keep HR matters like Payroll, Benefits and Timekeeping Time keeping and assist in payroll and benefits.Organizing and updating 201 Files Screening of applicants for Company’s job vacancy, and working with our HR Head in Recruitment, in terms of Interview and communicating with the applicants through phone and assisting them as well.Monitoring of attendance and working hours of employees.Prepares presentation in annual HR meeting and assist HR Head in such activities as well.