Kaye Depew Email & Phone Number

Corona Del Mar, California, Us

-Managed a book of up to 550 Small Business and Mid Market medical/dental practice accounts across the US, presenting quarterly strategic meetings to guide in growing new patient leads through boosting search engine optimization, brand marketing and online presence using Google SEO best practices resulting in 90% retention rates. -Created client life cycle processes by cross functional communication with Onboarding, Sales, Tech Support, Marketing, Billing and Leadership teams which led to 90%-100% attainment of upsell quotas for my tenure at Tebra.-Proactively developed solutions through data analysis and reporting that aligned with the clients short and long term growth goals using proficiencies with customer success project strategies and plans that drive business and maximize revenue, delivering 100% customer satisfaction scores, 90%-100% attainment of customer Retention and Renewal goals.-Trained and managed the CSM team to adapt to and overcome multiple Salesforce and email disruptions during a company wide system update while leading the beta testing to ensure minimal disruptions to process workflows across the organization. -Appointed a Certified Tebra Mentor in February 2022; trained and guided 6 new hires to be successful in their new CSM role.

Albany, New York, Us

Performed financial transactions in a high volume call center such as funds transfers, balance queries. Answered questions resulting in a thorough call completion and reducing call back percentage to less than 20% with first call resolution tactics.

Albany, New York, Us

Managed a dedicated queue of over 65 loan applications daily for vehicle, personal loan and credit card products using NYS underwriting policies to determine qualification through a thorough review of supporting documentation and credit reports resulting in evidence based approval. Followed by phone and email to collect supporting documentation. Coordinated with members on fund distribution, resulting in 98% customer satisfaction and an increase in customer retention and revenue for the company.

Albany, New York, Us

Performed teller duties and general account tasks such as deposits, withdrawals, check printing and answering queries resulting in fast and accurate account management for members. Supervisor duties included overseeing all branch and teller line staff and operations, training of branch staff on policies and procedures, monitored physical security, cash ordering, and in depth member account management including Notary services.

Boston, Massachusetts, Us

Adjudication of mental health and substance abuse insurance claims using all appropriate forms such as CMS-1500 and UB-40 while following all HIPAA and confidentiality regulations which resulted in secure transmission of data to all patients and providers. Completing an average of 65 claims per day or more based on current department objectives and client needs, resulting in fast, accurate payments or denials being completed. Additional support on teams of specialized client accounts which have an increased required processing average of 70-80 claims per day while still following strict client policies and adjudication rules resulting in the maintenance of good client relations and return business.

Dallas, Tx, Us

Support role to help coworkers manage very busy customer queues, doing smaller transactions for the sales team, so they could focus on their customer relationship building during busy times. Worked closely with store managers to ensure sales reps are provided all the necessary tools to meet sales and operations goals. Completed many operational tasks such as weekly inventory counts, shrink reports, cash handling, merchandise organization and store functionality such as fixing broken displays or demo phones. This ensures the the customers have a beautiful store to walk into and be able to explore all products available to them, while enhancing the sales process at the same time through customer engagement and happiness.

Dallas, Tx, Us

Consultative sales of cell phones, accessories and plans to fully meet the customers lifestyle. Created lasting relationships with customers, learning their stories and working with them to make sure their cell phone was not just a device but a tool to enhance their life. Worked closely with management to meet or exceed sales goals in a busy, team environment. Adapted to all new changes the company came forward with.

Los Angeles, Ca, Us

Cash handling and reconciliation during every shift. Supervised cashiers in a very large and fast paced retail store, ensuring they have all the tools for their day to succeed. Helped with scheduling, deposits and end of day closing procedures. Worked with store manager to ensure cashiers were following all sales protocols, promotional events, merchandising standards and de-escalation techniques with customer service and satisfaction at the forefront of every transaction. This helped to reduce customer returns, shrink and promote revenue growth.

Bachelor Of Arts (B.A.), Psychology

Bachelor Of Arts (B.A.), Law And Society / Psychology

Music Performance, Music Education

Regents Diploma, General Education