Kaushi Fernando Email & Phone Number

Canberra, Act, Au

Canberra, Australian Capital Territory, Australia

I am working at the medical practice with nine doctors and three nurses. The role is at the front desk welcoming the patients and directing them to the doctors and nurses. The duties include answering the telephone and answering any inquiries, Scheduling appointments and keep those appointments on time, Assisting patients with completing necessary forms and documentation, Keeping a clean and calm reception area , Processing billing and payments using medical software, Faxing, scanning, filing… Show more I am working at the medical practice with nine doctors and three nurses. The role is at the front desk welcoming the patients and directing them to the doctors and nurses. The duties include answering the telephone and answering any inquiries, Scheduling appointments and keep those appointments on time, Assisting patients with completing necessary forms and documentation, Keeping a clean and calm reception area , Processing billing and payments using medical software, Faxing, scanning, filing, and mailing documentation , Comforting distressed patients. I am conducting the daily work in the best practice system maintaining information confidentiality at all times. Show less

Canberra, Australian Capital Territory, Australia

As a front desk staff member at a busy medical center, I provided excellent customer service to patients and managed daily operations. My role involved scheduling appointments, managing patient records, processing payments and billing, and addressing patient inquiries in person and over the phone. I consistently maintained best practice standards while developing strong communication, organizational, and customer service skills.

Sri Lanka

As the branch deputy manager, I provided strategic leadership and oversaw day-to-day operations, achieving key targets and ensuring the success of the branch. My responsibilities included authorizing transactions, reviewing loan applications, managing high-risk withdrawals, and overseeing cash flow management.In this role, I worked closely with a diverse range of business and personal banking clients, building strong relationships and conducting business development activities to grow… Show more As the branch deputy manager, I provided strategic leadership and oversaw day-to-day operations, achieving key targets and ensuring the success of the branch. My responsibilities included authorizing transactions, reviewing loan applications, managing high-risk withdrawals, and overseeing cash flow management.In this role, I worked closely with a diverse range of business and personal banking clients, building strong relationships and conducting business development activities to grow the customer base and increase revenue. Additionally, I drew on my extensive customer service experience to provide exceptional service to clients and support the overall success of the branch. Show less

Sri Lanka

As a banking professional, I was responsible for meeting the end-to-end banking needs of each customer, from account opening to responding to inquiries and supporting lending and ATM card services. Additionally, I managed a team of staff members responsible for key business processes at the bank.My strong customer service skills enabled me to interact effectively with customers in person, over the phone, and through digital channels, helping them to resolve queries and adopt e-banking… Show more As a banking professional, I was responsible for meeting the end-to-end banking needs of each customer, from account opening to responding to inquiries and supporting lending and ATM card services. Additionally, I managed a team of staff members responsible for key business processes at the bank.My strong customer service skills enabled me to interact effectively with customers in person, over the phone, and through digital channels, helping them to resolve queries and adopt e-banking services. Through my efforts, I was able to support a wide range of customers and contribute to the overall success of the bank. Show less

Sri Lanka

As a freelance sales executive for a range of herbal supplements, I demonstrated my ability to build and lead a successful sales team. Through my efforts, I was able to recruit and train more than 50 team members, empowering them to achieve both team and personal sales goals.Throughout my time in this role, I consistently exceeded sales targets and contributed to the growth of the company. By fostering a positive and collaborative team culture, I was able to motivate team members to… Show more As a freelance sales executive for a range of herbal supplements, I demonstrated my ability to build and lead a successful sales team. Through my efforts, I was able to recruit and train more than 50 team members, empowering them to achieve both team and personal sales goals.Throughout my time in this role, I consistently exceeded sales targets and contributed to the growth of the company. By fostering a positive and collaborative team culture, I was able to motivate team members to perform at their best and achieve outstanding results. Show less

Sri Lanka

Motivated by my passion for digital marketing, I joined JKCS which is a subsidiary of a multinational company that provides software solutions, as an intern to gain hands-on experience in the field. As a member of the marketing team, I played a key role in promoting our software solutions through targeted email campaigns, while also utilizing my knowledge of social media platforms like Facebook and Pinterest to generate new leads and expand our customer base.

Colombo, Western Province, Sri Lanka

As a coordinator, I was responsible for managing payments for school activities, working closely with teachers to ensure timely and accurate payment processing. This involved issuing checks and settling advances for both students and teachers. Additionally, I handled inquiries from teachers, students, and parents, providing exceptional service at all times.In my role, I demonstrated strong financial management skills, preparing bank reconciliation statements and entering financial data… Show more As a coordinator, I was responsible for managing payments for school activities, working closely with teachers to ensure timely and accurate payment processing. This involved issuing checks and settling advances for both students and teachers. Additionally, I handled inquiries from teachers, students, and parents, providing exceptional service at all times.In my role, I demonstrated strong financial management skills, preparing bank reconciliation statements and entering financial data into QuickBooks software to generate accurate income statements and balance sheets. Through my attention to detail and analytical abilities, I was able to identify areas for improvement in financial procedures and worked collaboratively with the team to implement more efficient processes. Show less

Colombo, Western Province, Sri Lanka

As a front desk representative, I consistently provided exceptional customer service while assisting customers in opening fixed deposits and savings accounts. Additionally, I played a key role in the marketing team, promoting fixed deposit and savings account products to potential customers. I demonstrated strong administrative skills by preparing balance confirmation letters for immigration purposes and making taxation letters for the Inland Revenue Department. My attention to detail and… Show more As a front desk representative, I consistently provided exceptional customer service while assisting customers in opening fixed deposits and savings accounts. Additionally, I played a key role in the marketing team, promoting fixed deposit and savings account products to potential customers. I demonstrated strong administrative skills by preparing balance confirmation letters for immigration purposes and making taxation letters for the Inland Revenue Department. My attention to detail and accuracy ensured that all documentation was completed to the highest standards. Show less