Overall Specializing in: ServiceNow Platform: ServiceNow Catalog, CMDB, Service IT Asset Management (SITAM), Knowledge; ITIL v3, IT Service Management(ITSM): Incident and Change Management, Problem management, Configuration Management, Release Management; Microsoft Technologies, System Administrations, Networking, Backups, Team Handling Skills, Service and Technical Systems Support, Customer Handling, Risk Management, Negotiations and Facilitating, Time Management, Documentation and Reporting. *Provided System Administration and support associated with the development and implementations from UAT to live Production release business applications. *Primary team member for onboarding projects, supporting the project team in client engagement and clarifying requirements.*Successful hands-on experience with 2 or more of ITSM implementations (that included Change, Release, Incident, Problem, Service Desk, etc.).*Collaborated in the planning, design, development, and deployment of new applications, and enhancements to existing applications.*Strong knowledge of the development process for both large-scale distributed and centralized software applications.