Since 1989, BaldrigeCoach has worked with organizations across every sector, large and small, to use the Baldrige framework to create focus, align empowered employees, provide high quality products and services, deliver exceptional customer experience, and achieve enviable results. We have had the privilege of working with 18 Baldrige Award recipients, 36 top-level state award recipients, and 10 AHCA/NCAL Gold Award recipients (the highest level award for the Baldrige-based program for the long-term care industry). We are passionate about helping senior leaders leverage the power of the Baldrige framework to take their organizations from a good level of performance to a position of role model status. In some organizations, this will be through an explicit use of the Baldrige Criteria. In others, the Criteria serves as a framework but is not intended to result in an application. We use proven strategies and methodologies to achieve cultural transformation.Together, we have 33 years serving as Judges for the national program, state programs, and the former Carey program (the Baldrige-based program for the Veterans Affairs). We continue to serve as examiners and Alumni examiners for multiple programs, including the national program. We continue to serve on the Board of the Alliance, the organization of state, local, regional, and industry-based Baldrige programs.

I am serving as a Judge for the Baldrige-based program serving MA, NY, CT, and RI. I chaired the Board when the program was known as MassExcellence for 6 years before leaving MA in 2012 and beginning to serve as a Judge. I also train the program's examiners.