Kay Klos Email & Phone Number

St. Louis, Mo, Us

St. Louis, Mo, Us

St. Louis, Mo, Us

• Led a global team of 240+ Customer Success Specialists across AMER, LATAM, EMEA, and APAC, managing $68M+ in channel marketing program revenue and ensuring operational excellence and customer satisfaction.• Established India operations, driving $3M+ in annual savings through efficient processes and resource management.• Designed, launched, and continuously optimized a customer service platform (Zendesk), enhancing user experience and support efficiency.• Developed and executed CRM marketing strategies, scaling teams and implementing AI-driven solutions to improve customer service and contact center operations.• Supported custom, enterprise, and SaaS software, driving process improvements and technology adoption to elevate the customer experience.• Collaborated in new client pitches and supported business development efforts with contract renewals and expansions.

St. Louis, Mo, Us

• Collaborated with cross-functional teams and managed a $15M+ portfolio, delivering strategic consultation, solution development, project management, and ongoing operations for comprehensive marketing communications programs. • Played a key role in identifying and addressing inefficiencies in business communication processes, driving operational improvements and optimizing client outcomes. • Led the development of internal sales and marketing communication strategies for major clients, including Anheuser-Busch and The Coca-Cola Company, resulting in enhanced alignment, streamlined workflows, and increased organizational impact.

St. Louis, Mo, Us

• Led a team of Account Specialists and Managers, collaborating with clients to develop and implement tailored content and communication strategies. • Oversaw budgeting, forecasting, and reporting processes to ensure alignment with client objectives and business goals. • Spearheaded the development and presentation of innovative solutions to address clients' unique needs, driving engagement and delivering measurable results. • Fostered strong client relationships through proactive communication, strategic insights, and a deep understanding of their goals, contributing to long-term partnerships and client satisfaction.

St. Louis, Mo, Us

• Spearheaded the ideation and development of innovative solutions, business proposals, and project management initiatives, driving significant growth in my book of business year-over-year. • Played a pivotal role in securing the Coca-Cola account for Ansira, a key client that continues to drive success. • Contributed to both new business acquisition and long-term client retention through strategic leadership and the ability to align client needs with impactful solutions.

St. Louis, Mo, Us

• Led the design and development of the Anheuser-Busch internal marketing portal, ABMarketing.com, collaborating with a team of content managers to successfully transition 100% of print communications to digital, eliminating all mailed and distributed materials to the Wholesaler and Sales network. This digital transformation streamlined communication processes, improved efficiency, and significantly reduced costs for the Brewery.