Kayla Acton Email and Phone Number

I am part of the amazing team of Gorman, Cope, Mattingly, and Hargis at Merrill! I feel so lucky to work with such an amazing group of people!

At Covance, I am responsible for the logistical setup of studies & coordination among all departments in order to maintain study quality and accuracy. • Coordinated five complex Phase 1 studies simultaneously with no quality errors• Nominated to serve as backup for the finance associate and assisted in development of new payment process• Recognized liability in chain-of-custody for financial payments and implemented a new system to prevent errors • Drafted a comprehensive lab manual that detailed the process for freezing muscle biopsy samples

At First Steps, I served three counties concurrently to enroll children in need of occupational, physical, speech, and developmental therapies. • Served three counties simultaneously & maintained the highest case load with the lowest percentage of errors• Received excellent scores in all areas of performance evaluation within first year of employment• Implemented new methods for tracking and coordinating the intake process using Microsoft tools• Facilitated meetings with clients, families, providers, & school representatives

At RVBH, I ensured the health, safety, and welfare of clients with intellectual and developmental disabilities. • Received excellent scores in all areas of performance within six months of employment• Successfully procured services for clients who were previously denied• Developed method for tracking paperwork submissions that expedited client approvals• Facilitated Plan of Care Meetings with clients & providers to set treatment goals and expectations

At Lane Bryant, I managed daily operations, including payroll, human resources, recruitment, merchandising, and customer service.• Consistently met sales goals; top company performer for three consecutive years • Received recognition for excellent customer service through customer reviews• Achieved excellent ratings across all areas of performance for three consecutive years