• Answered requests and concerns with friendly and knowledgeable service.• Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.• Stayed up to date on latest trends in sales promotions, product updates and service changes.• Answered product questions with up-to-date knowledge of sales and promotions.• Assist with accounts reconciliations.

• Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.• Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.• Developed and deepened relationships with residents and fellow staff.• Led campus tours, new resident orientation and ongoing educational sessions.• Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students.