Kayla Davidson Email & Phone Number

Seattle, Wa, Us

As an IT Support Engineer, I oversee the entire incident resolution process, including software/hardware diagnostics and performing complex troubleshooting. I collaborated with technical support teams and provided on-call support to resolve high-severity issues. Some of my key accomplishments include: • Managing a budget of up to $27M for large-scale projects and collaborating with contractors to resolve complications. • Delivering more than 500 major change management plans outlining protocols to ease the transformation process.• Developing technical upgrade projects and integrations for clients alongside consultants and developers.• Facilitating the best user experience by identifying areas for process improvements and promoting system changes.• Managing the full recruitment process and mentoring new/junior technicians to meet all compliance, security, and project management goals.

Seattle, Wa, Us

In my role as IT Support Technician, I delivered end-user support in a fast-paced fulfilment center and maintained network servers and data infrastructure. I also ensured network uptime, operationality, and security during peak periods by performing preventative maintenance. Some of my notable achievements include: • Achieving consistent positive user experience for clients. • Creating a basic end-user troubleshooting process for Windows, Linux, and MAC systems.• Supervising the inventory management process and maintaining stock levels 5% above requirements.• Developing the knowledge base for internal use/end-users to provide solutions without intervention from technical support team.

Hanover, Md, Us

Libourne, Fr

Lehi, Ut, Us

Redmond, Washington, Us

R&D and Support

Managed the day to day affairs of the restaurant, including advertisement campaigns, customer satisfaction, problem resolution, account for incoming shipments and inventory, anything else that needed done

Paris, Île-De-France, Fr

Bachelor Of Science - Bs, Cyber/Computer Forensics And Counterterrorism

Computer And Information Sciences And Support Services