Kayla Bertling, Mpa Email & Phone Number

Raleigh, NC, US

Knightdale, North Carolina, United States

• Major projects, accomplishments, and key activities:
• Research strategic and emerging priorities for policy development, data-driven decision making, and town-wide projects.
• Prepare policy and ordinance drafts.
• Advise the Assistant Town Managers on implementation of annual performance measures, sustainability efforts, and the employee culture program.
• Collaborate on projects with multiple departments, advisory boards, Town Council, and citizens.
• Communicated research findings through oral and written means to internal and external groups.

Knightdale, North Carolina, United States

Shadowed the Town Manager to learn the daily operations of municipal management. Researched strategic and emerging priorities for policy development, data-driven decision making, and town-wide projects. Collaborated on projects with multiple departments, advisory boards, Town Council, and citizens.

Raleigh, North Carolina, United States

• Major projects, accomplishments, and key activities:
• Supervised 23 part-time employees across three positions.
• Oversaw the student hiring program which filled 115+ positions and managed promotion cycles.
• Created policy regarding expectations enforcement for at-will employees with professional development at the forefront.
• Implemented a tool to promote diversity and inclusion that matched the cultural needs of the department.
• Analyzed and restructured performance measures in context of department values.

Raleigh, North Carolina, United States

• Supervised training for all new operations employees.
• Created and implemented new training processes.
• Drafted standard operating procedures.
• Planned and led staff meetings.
• Wrote a weekly newsletter.
• Reviewed details for upcoming event reservations.

• Managed a 280,000 square foot building, which housed 20,000 occupants daily.
• Created a safe, clean, and welcoming environment to all of the NC State community.
• Responded to incidents, injuries, and crisis situations.
• Trained, supervised, and developed a team of student workers.
• Proactively worked to ensure all events and operations ran smoothly within three major buildings.

• Led the execution of special event setups.
• Developed and distributed plans of action.
• Worked collaboratively to improve processes.
• Trained new Operations Assistants and Ballroom Assistants.

• Trained Event Assistants.
• Managed the day-of operation of events within NC State Student Centers.
• Greeted and served as the main point of contact for event clientele.
• Used problem solving skills to provide event adjustments for clients in a fast-paced setting.
• Operated a variety of A/V equipment, including in-house and live sound systems.

• Major projects, accomplishments, and key activities:
• Oversaw a department of eight members.
• Completed projects to support government outreach, election engagement, and policy analysis.
• Served as the primary liaison between students and local, state, and federal elected officials.
• Led lobbying efforts to elected bodies.
• Advised the Student Body President.

NC State University

• Developed projects in the areas of voter education, voter registration, Get Out the Vote, absentee voting, and early voting.
• Used analytical skills to deploy the initiatives best suited to work on the NC State University campus.
• Designed social media content.

• Assisted the production of special events.
• Supported client needs.
• Worked both independently and on a team.

Master'S Degree, Public Administration

Activities and Societies: Student Centers, Student Government

Bachelor Of Arts - Ba, Political Science

Activities and Societies: College of Humanities and Social Sciences Dean's Scholar, Student Government, Band Ensembles, Winter Guard.

Education record

Activities and Societies: Band Ensembles (Drum Major, Squad Leader), Winter Guard (Captain), National Honor Society (President), Junior.

Instrumental Music