• Perform HR functions including develop job postings, interviewing and serving as a member of the hiring team.• Developed and implemented new filing system which facilitated organization of multiple company records which resulted in a reduction in time spent on data retrieval by 50%.• Implementing an automated system (AXXIS) to streamline operations and provide a better user experience to customers and drivers.• Streamlined Accounts Payable and Accounts Receivable processes which led to a reduction in late payments.• System Administrator for AXXIS, QuickBooks, Microsoft and Nextiva.

Provide consulting services in different areas of the business including but not limited to, marketing, project management and client work. Client work has allowed diversification of industry experience to include banking and Distribution.• Implemented CRM software HubSpot• Lead continuous learning and optimization of HubSpot usage• Assist in leading marketing efforts and website redesign• Collaborated with client to create user stories for new website • Manage testing scenarios for website and mobile applications

Provided end user support to more than 350 outpatient physicians who utilize the athena EMR. Project management of initiatives connected to Athena. Training of new hires, retraining of existing hires and on-site support. Directed a team of 14 to support the end users as well as continued to provide professional training and growth opportunities. • Improved Service level agreements with service response times. • Implemented a strategy of support for outpatient physician practices. • Developed training scheduling to meet the needs of physician practices. Managed and completed submissions for all EPIC ambulatory data. • Used analytics to drive performance changes and improvements.• Operations lead for IT Steering committee to continuously evaluate the EMR and other technologies.

• Facilitated the successful transition of 90 practices and 380 physicians from 13 different EMR systems and paper records to athena in a six-month period, on schedule. • Coordinated the effective communication between multiple departments to resolve issues and collectively achieved corporate goals. • Demonstrated outstanding leadership and professionalism that earned recognition from multiple senior leaders.

• Provided application support for 21 outpatient locations for the EMR System, eClinicalWorks. • Resolved 94% of user requests, installed and upgraded system components in 21 locations with 0 outages.• Organized enhancements to application and interfaces.• Created documented processes and procedures for all application processes.

• • Coordinated clinical and administrative aspects for the Comprehensive Primary Care Initiative, Enhance Primary Care Program, PQRS and a participant in the MU2 project.• Improved reporting efficiency by 50% through creation of excel files to analyze the datasets.• Led a cross-functional team to develop a process for integrating non-clinical data into electronic health records.

• Managed two Primary Care locations by increasing the efficiency of office processes through improvements in technology and by streamlining workflows.• Leverage my management skills to coordinate with Physicians, Nurses, and Administrative support to develop streamline patient care processes and improved patient satisfaction, working with staff to find best practices and using a data driven approach to measure and improve outcomes.• Provided administrative support to the VPs of the Care Center Support Team.• Managed care quality projects. • Ensured HIPAA and other regulatory compliance.