Kayla Deaton Email & Phone Number

Sapphire, NC, US

Sapphire, NC, US

• Provided all communication services for club members regarding events, dining, club operations, and more.
• Collaborated with department heads and the General Manager to develop a monthly E-Newsletter containing updates and information on club activities.
• Created weekly promotional materials such as flyers and electronic signage boards for upcoming events and tournaments.
• Collaborated with NBC Sports Next to create a script for a monthly digital Clubhouse Bulletin video.
• Photographed each event for promotional material and member engagement purposes.
• Established and managed the event calendar across physical, application, and website platforms.

• Train and assist with the hiring of new employees.
• Responsible for the effective review, planning, communication, coordination, and execution of planned events for up to 240 people.
• Help manage social media platforms and create engaging content.
• Create contracts for clients and manage deposits and final billing.

• Function as liaison between the client, vendors, sales manager, and the property, coordinating with each department regarding their specific role in the on-site event.
• Respond to leads and provide information regarding the 12 different venues, 3 hotel properties, catering menus, food and beverage minimums, and additional services offered.
• Created Banquet Event Orders and table diagrams outlining the fine details of each event.

• Customer service expertise both in person and over the phone.
• Practice attention to detail and organization while booking dinner reservations in Open Table, arranging the floor, assigning the server reservations and preparing the dining room for service.
• Practice menu knowledge by memorizing the dinner menu, daily specials, the wine list, and pairings.

Cullowhee, NC, US

• Develop engaging content and execute a cross-channel posting schedule for WCU’s enterprise and alumni social media channels with audiences ranging from 8,000 to 60,000.
• Manage engagement across social media platforms and serve as a first line of customer service.
• Assess analytics to measure results and make adjustments.
• Collaborate with photography, videography, and digital content team members.
• Draft web content and publish to the university’s website through the CMS.

Cashiers, NC, US

• Create a five-star dining experience and establish a positive rapport with guests from all over the U.S.
• Gain experience in sales through learning the delicate process of winemaking and varieties from around the world.

• Led networking groups with local companies to build relationships within the community.
• Developed content and maintained all social media platforms for the company including Facebook, Instagram, and LinkedIn for the company.
• Scheduled appointments for employers and clients.
• Solicited donations from local businesses to promote community interactions.

Zebulon, NC, US

• Connected with fans at all home baseball games to build strong customer relationships.
• Worked as a team to create a positive fan experience by encouraging the crowd to participate in organized games, songs, and dances throughout the game.
• Represented the brand and handled customer concerns.
• Maintained cooperative relationships with representatives in the community, consumers, and employees.