Kayla Ellis Email & Phone Number

Loomis, Ca

• Work with Manufacturers, Distributors and Subcontractors to establish costs and discounts.• Coordinate scheduling of engineering staff, product ordering and onsite services.• Communicate with clients, engineers and contractors proactively regarding case status and completion. • Assist with customer care calls at pre-determined intervals. • Manage due dates and ensure SLAs are met for open services.• Respond/prepare client requests for quotes/proposals. • Sales order entry.• Requesting service scheduling for clients & handling overflow calls for service desk.• Answering telephones/web chats of incoming customer and/or prospective customer interactions.• Other requests as appropriate.