Kayla E. Thomas Email & Phone Number

• Administered the bank security program, procedures, and processes for all the banks locations, including plans for reducing or eliminating premises liability and threat assessments.
• Worked in collaboration with BSA to investigate suspicious activity, and served on the BSA SAR decision committee to discuss and determine the filings of SARs.
• Developed and maintained investigative practices and standards
• Provided fraud and physical security training to new and existing employees, members of the community, and local government agencies
• Served as a liaison between Bank personnel and law enforcement authorities when responding to robberies and other crimes.

• Developed, implement and administer all aspects of the Bank's Security Program.
• Administered and maintain security devices and settings at all Bank facilities.
• Investigated fraudulent and suspicious activity that may result in criminal or civil prosecution.
• Provided fraud and physical security training to new and existing employees, members of the community, and local government agencies
• Served as a liaison between Bank personnel and law enforcement authorities when responding to robberies and other crimes.

Camp Hill, Pennsylvania, United States

• Monitored customer transactions to identify fraudulent activity.
• Maintained fraud analysis models to improve efficiency and effectiveness of company systems.
• Investigated fraudulent and suspicious activity resulting in criminal or civil prosecution.
• Recognized patterns of fraud and suggested new methods of detection, mitigation, and prevention.

Camp Hill, Pennsylvania, United States

• Interacted with other financial institutions to verify funds and customer relationship status.
• Assisted with the administration, operation, and maintenance of the bank's security systems, equipment, and devices relating to alarm and building access and video surveillance systems.
• Communicated with customers to resolve various fraud situations by utilizing effective human relations skills.
• Received, logged, and processed criminal subpoenas, Grand Jury subpoenas, search warrants, civil andadministrative summons within the given time period.

Enola, Pennsylvania, United States

• Used consultative sales techniques, matched products to meet Members' needs.
• Assisted Members with loan applications.
• Met with new Members, assessed their financial services needs, and opened a variety of new accounts.
• Offered products to gain market share and to reach a goal of becoming Members' primary financial institution.

Mechanicsburg, Pennsylvania, United States

• Used problem solving techniques to resolve Members' issues.
• Communicated Members' needs to efficiently provide accommodating services.
• Processed deposits, withdraws, transfers, stop payments and loan payments.

Mechanicsburg, Pennsylvania, United States

• Administered the department's service request program.
• Compiled and organized statistical data such as response times for analysis by department managers.
• Aided the Fraud Analyst in performing reviews of all exception items, processing of all returnednegotiable items, and processing large item return notifications.
• Assisted with the maintenance of all segments of the credit union's physical security program, includingpolicies and procedures.

Bachelor Of Science (B.S.), Criminal Justice, 3.0

Associate Of Arts (Aa), Criminal Justice

Cybersecurity Operations And Management