• Managed initiatives through all phases of the SDLC• Lead junior level staff through all phases of the SDLC• Gathered system requirements and create requirements documentation for internal and external child support applications for Pennsylvania• Collaborated with stakeholders during general system and detailed system design phases to lay out and build a model for an effective technology application to address business needs• Completed general system and detailed system design documentation• Managed multiple development teams in parallel during development, testing, and implementation of maintenance releases for existing child support applications and initiatives to introduce new child support applications and technologies• Assisted in troubleshooting of issues that occurred during the testing phase• Managed configuration management during releases• Acted as on-site point of contact during production releases for both large application roll outs and maintenance releases• Managed financials and schedules for small and large releases• Assists in creating estimation documentation for upcoming initiatives, including but not limited to work orders, work plans, and staffing plans

• Managed, reviewed for quality and completeness, and submitted project deliverables• Monitored and tracked project initiative health and metrics• Managed project-wide documentation (ex. issue and risk tracking, project procedures, communication plans)• Compiled monthly project reports for clients• Conducted monthly and quarterly audits and quality assurance checks to track the project CMMI Level III compliance

• Reevaluated and standardized the performance requirements, functionality specifications, and user interface designs for all components of an enterprise wide application for cable television networks• Created design standardization and requirement standardization documentation to be used for future application development• Gathered requirements for future system enhancements necessary based on needs expressed by the client

• Provided technical support to internal clients for all online subsystems of the inventory tracking system• Conducted research to evaluate and address issues that system users encountered• Implemented minor enhancements within the system to correct technical errors• Developed an application for the internal inventory tracking system that allowed management and leadership to generate reports from the user databases showing which users of the system had access to which functions of the inventory tracking system based on a variety of components