Kayla Ebert Email & Phone Number

Carlisle, Pennsylvania, United States

• Audit, monitor, and process ground and LTL shipments for all customer orders using ERP and TMS systems• Monitor eCommerce order fulfillment for accuracy using ERP system• Communicate and coordinate with internal departments to ensure orders are processed as instructed by customer or internal parties• Work closely with Warehouse Management to ensure processing of orders is completed in an effective manner• Analyze and select carrier rates for ground and LTL shipments to ensure cost-effective execution of shipping • Initiate and follow-up on freight claims with LTL carriers• Initiate, process, and follow through on tracking requests and dock checks for missing items and shipments• Coordinate internal inventory transfers

Ames, Iowa

• Updated available listings on company’s website while scheduling showings to ensure 100 percent capacity of over 300 properties in five cities across central Iowa• Coordinated municipal inspections, maintenance & cleaning for unit turnover & work-order requests• Prepared communications to tenants regarding property updates, seasonal concerns, & responded promptly & professionally to tenant inquiries • Maintained a secure, confidential file for each tenant & updated each tenant file accordingly with payments, late fees, & terminations• Distributed warning notices, lease violations, & prepared legal action for evictions as necessary

Ames, Iowa

• Managed customer payment plans & utilized Merchant One Software to process credit & debit payments• Utilized QuickBooks to monitor accounts payable & receivable, company spending, vendor payments, & customer invoices• Communicated with customers & vendors by managing phone, email, & mail systems• Controlled daily office operations by depositing checks, maintaining supplies, organizing company lunch meetings, & various errands

Des Moines, Iowa Area

• Conducted voice quality audio testing for the on-going construction of Iowa’s new Statewide Public Safety Radio system, the Iowa Statewide Interoperable Communications System (ISICS)

Ames, Iowa

• Designed & implemented all health & wellness events & initiatives for over 2,500 DOT employees in all 99 counties• Promoted the Wellness Team mission “To empower employees to take charge of their wellness by actively pursuing a healthy lifestyle in the areas of physical, social, mental, & financial well-being.”• Assisted the Wellness Team in coordinating an Insurance & Benefits Fair for all DOT employees in the 12 central Iowa counties• Directed a monthly Wellness Team meeting with Wellness Coordinators from each district, in-person & via conference call, by writing & distributing an agenda, materials, & minutes for every meeting • Managed workers’ compensation projects for over 2,500 employees including the Return to Work Program for injured employees on restricted duty, & collaborated daily with division directors & third-party claims management company

Ames, Iowa

• Maintained my cash register & lane & reduced shrink by following company policies & procedures for identifying concealed merchandise• Provided outstanding service by acknowledging the customer, identifying their needs, assisting with purchases, locating merchandise, & resolving issues and concerns

Madison, Wisconsin Area

• Assisted customers with final purchases & helped answer questions & concerns about products, policy, procedure, & personnel.• Operated registers & credit card machines & completed other tasks such as stocking, organizing, & cleaning.• Provided fast, friendly, & accurate service to customers to ensure a satisfactory shopping experience.

Bachelor Of Science - Bs, Nutritional Science

Human Nutrition

A semester in Human Nutrition completed while studying abroad in Swansea, Wales, UK