Kayla Ebert Email & Phone Number

Carlisle, Pennsylvania, United States

• Audit, monitor, and process ground and LTL shipments for all customer orders using ERP and TMS systems
• Monitor eCommerce order fulfillment for accuracy using ERP system
• Communicate and coordinate with internal departments to ensure orders are processed as instructed by customer or internal parties
• Work closely with Warehouse Management to ensure processing of orders is completed in an effective manner
• Analyze and select carrier rates for ground and LTL shipments to ensure cost-effective execution of shipping
• Initiate and follow-up on freight claims with LTL carriers

Ames, Iowa

• Updated available listings on company’s website while scheduling showings to ensure 100 percent capacity of over 300 properties in five cities across central Iowa
• Coordinated municipal inspections, maintenance & cleaning for unit turnover & work-order requests
• Prepared communications to tenants regarding property updates, seasonal concerns, & responded promptly & professionally to tenant inquiries
• Maintained a secure, confidential file for each tenant & updated each tenant file accordingly with payments, late fees, & terminations
• Distributed warning notices, lease violations, & prepared legal action for evictions as necessary

Ames, Iowa

• Managed customer payment plans & utilized Merchant One Software to process credit & debit payments
• Utilized QuickBooks to monitor accounts payable & receivable, company spending, vendor payments, & customer invoices
• Communicated with customers & vendors by managing phone, email, & mail systems
• Controlled daily office operations by depositing checks, maintaining supplies, organizing company lunch meetings, & various errands

Des Moines, Iowa Area

• Conducted voice quality audio testing for the on-going construction of Iowa’s new Statewide Public Safety Radio system, the Iowa Statewide Interoperable Communications System (ISICS)

Ames, Iowa

• Designed & implemented all health & wellness events & initiatives for over 2,500 DOT employees in all 99 counties
• Promoted the Wellness Team mission “To empower employees to take charge of their wellness by actively pursuing a healthy lifestyle in the areas of physical, social, mental, & financial well-being.”
• Assisted the Wellness Team in coordinating an Insurance & Benefits Fair for all DOT employees in the 12 central Iowa counties
• Directed a monthly Wellness Team meeting with Wellness Coordinators from each district, in-person & via conference call, by writing & distributing an agenda, materials, & minutes for every meeting
• Managed workers’ compensation projects for over 2,500 employees including the Return to Work Program for injured employees on restricted duty, & collaborated daily with division directors & third-party claims.

Ames, Iowa

• Maintained my cash register & lane & reduced shrink by following company policies & procedures for identifying concealed merchandise
• Provided outstanding service by acknowledging the customer, identifying their needs, assisting with purchases, locating merchandise, & resolving issues and concerns

Madison, Wisconsin Area

• Assisted customers with final purchases & helped answer questions & concerns about products, policy, procedure, & personnel.
• Operated registers & credit card machines & completed other tasks such as stocking, organizing, & cleaning.
• Provided fast, friendly, & accurate service to customers to ensure a satisfactory shopping experience.

Bachelor Of Science - Bs, Nutritional Science

Human Nutrition

A semester in Human Nutrition completed while studying abroad in Swansea, Wales, UK