Kayla Eckert Email & Phone Number

Lubbock, Texas Area

• Responsible for Chrome’s Facebook, Snapchat, and Instagram accounts, growing number of followers from 3,500 to 10,000 in 3 months• Used InstaZood online software to promote our Instagram and target/grow our client base• Worked closely in development and style of new website to include online purchasing• Collaborated with web developer, taking product shots and editing photos to make sure new product was on the website • Familiar with BigCommerce software for the website• Set up photo shoots, styled for photo shoots, photographed & edited for the website/social media• Attended Disney Institute’s Approach to Employee Engagement week-long conference in Orlando, FL• Brainstormed events for the store, brought in different vendors and designers• Constantly re-merchandised store to optimize product awareness and maximize the customer’s experience, always keeping the look fresh• Entrusted with handling, employees, merchandizing, receiving product, and problem solving while Manager was on buying trips (6 times a year) and vacation

Lubbock, Texas Area

• HR duties: assisted in selecting and interviewing potential new hires• Managed linkedin/indeed accounts • Set up the after hires and trained new hires• Responsible for inspiring and coaching employees on Chrome culture: providing excellent customer service, exceed the customer’s expectations, build a relationship with the customer and become their resource for extraordinary clothing, accessories, gifts, home-goods and legendary shopping• Maintained all of these responsibilities while responsible for all social media

Lubbock, Texas Area

• Repeatedly recognized for top sales• Restructured training packet and after hire processes for employees• Responsible for inspiring and coaching employees on Chrome culture: providing excellent customer service, exceed the customer’s expectations, build a relationship with the customer and become their resource for extraordinary clothing, accessories, gifts, home-goods and legendary shopping• Responsible for over 60 perfume lines, ordering, meeting with reps and making recommendations for new lines to add • Strong clientele base of customers. Some would call ahead and to make sure I was at the store so I could style them and during the holidays help them with shopping for relatives and friends

Lubbock, Texas Area

Personal stylist, recognized repeatedly for top sales • Assist in buying for women’s and accessories• Managed and responsible for new employees• Styled outfits and shoots for social media• Confident in styling and accessorizing outfits for clients• Responsible for training new employees on product knowledge, customer service, and upholding the CHROME standard• Entrusted with making leadership decisions in the store• Responsible for re-merchandising displays

Lubbock, Texas Area

• Sat in on buying meetings• Talk with vendors, scheduled meetings, and manage shipment orders• Assisted in buying for accessories• Developed client base, styled for events• Entrusted with opening and closing the store

San Antonio, Texas Area

Topshop Department• Recognized repeatedly for top sales and engaging customers with great service• Developed client base, scheduled appointments with clients• Broad product knowledge, able to cross-sell to all departments • Entrusted with opening and closing register• Censored/tagged new products and merchandised the floor

Bachelor Of Science In Retail Management, Retail Management

Bachelor'S, Retailing, Senior

Work 30-40 hours a week, while attending 15 hours of school and maintained a 3.4 GPA. Graduated with a minor in business administration..