Led three processing teams of 10-12 people in the handling of Insurance Change Requests, Red Flag Underwriting reviews and Offshore Vendor Engagement in a Service-Center environment. Held full responsibility in the development, tracking and management of all operational performance benchmarks and metric goals. Additionally, led numerous cross-functional project teams in order to streamline processes, enhance workflow efficiency and integrate new system functionalities.Current Results:- Increased productivity benchmarks by 25% reducing capacity need by 2 FTE in managed functions- Exceeded projected productivity numbers by 15%; and quality expectations by 3%- Coached and facilitated the promotion of two top-talent individuals within the organization- Streamlined and implemented future state processes in 3 major functional areas; reducing FTE need  Strategy Includes:- Invested in the development of employees through identifying areas of strength, opportunity and interest and coaching performance based on solid performance data as well as subjective observances and employee-input- Used continuous improvement methodology to map processes identifying areas of bottleneck or challenges to future state processes, removing waste- Mentored top talent in the growth of strong business competencies including relationship management, analytical/strategic thinking, communication and leadership presence- Identify, analyze and implement opportunities to enhance offshore handling capabilities which benefit the organization operationally and financially

Supervised, motivated and led 40+ employees in airframe & powerplant maintenance and modification work on UH-60M BlackHawk aircraft:Quickly learned the build structure, system platforms and team dynamics in order to lead in a fast paced manufacturing environmentExceeded contract expectations through increased collaboration with operational support functions to work ahead of build schedules

Led team to integrate consistent business practices, building standards and performance structure during transition into a Sikorsky SubsidiaryAchieved two year plan to bring the Sikorsky Military Completions Center's 20+ Business functional areas to Silver audit levelObtained certification in Value Stream Mapping, Root Cause/Mistake Proofing, Kaizen, Visual Management, and Process Certification

Responsible for planning and organizing trade shows/corporate events; public relations support and overall sales and marketing strategy Planned, attended and represented Sikorsky Aircraft at 10+ trade shows corporate events stateside and internationally Responsible for planning and organizing trade shows/corporate events; public relations support and overall sales and marketing strategy Developed Market Feedback Analysis process; developed 5, 10 and 15 year view for department based on feedback received