Kayla Heitz Email & Phone Number

• Established a process to track open headcount, verify leadership approvals are granted and approved annual spend stays within budget. Manage process week over week, continuously improving the process with retrospective feedback.• Facilitate monthly engagement meetings in Home Lending Technology, including 800+ invitees, bringing awareness to innovative initiatives with intent to increase employee development and communication. Create agenda, manage Confluence site and communicate key information.• Created a process to collect, write and communicate accomplishments from managers in Home Lending Technology. Manage the process weekly to rank accomplishments, share accomplishments horizontally, and communicate to senior leadership. • Actively participate in team retrospectives, identifying, creating, and owning actions to implement process improvements, increasing efficiency within the Technology Business Services team and positively impacting Technology Directors. Benefits include savings of up to 10 hours per week, per team member. • Utilize Excel and SharePoint Online to present Risk Management data in an easy to consume manner.

• Independently coordinated process to ensure 1100 resources log time accurately and timely on a bi-weekly basis, maintaining a 99% compliance. Performed analysis, using Excel and Tableau reports to communicate progress and align to compliance standards. 99% compliance positively impacts financial budget and forecasting throughout the fiscal year.• Created time logging guidelines containing key information and deadlines on the time logging in the STAMP application, improving communication and awareness across Home Lending Technology, contributing to the 99% compliance above.• Developed and presented project to collaborate with new developers to collect and raise awareness to difficulties experienced, proposing recommendations to enhance developer onboarding. • Enhanced personal development, network, and continuous learning through attending program events. • Utilized JIRA Align by creating stories to track progress of daily tasks.

Ankeny, Iowa

• Trained and mentored new team members and collaborated with peers and superiors. • Oversaw multiple seasonal transitions of the home and domestic department.• Increased product visibility and sales by re-stocking shelves and maintaining store cleanliness.• Directed phone calls and provided customer service.

West Des Moines, Iowa

• Converted over 2000 personal auto policies to a new system.• Trained 2 full-time employees how to continue the personal auto policy conversion project. • Communicated with independent agents with policy questions and forms daily.• Processed transactions on a mainframe and internal system. • Volunteered with other interns at Meals from the Heartland.

Bba, Business Analytics And Bba, Management, Certificate In International Business And Spanish Minor

Dean’s List: Fall 2018, Spring 2020

Study Abroad, Ciee Business And Society

• Enhanced global perspective through increased understanding of political, economic, and cultural issues faced by local populations •.

High School Diploma, 4.2/5.0

Activities and Societies: National Honor Society, Student Council, Basketball, Soccer, Show Choir, Volleyball, Concert Choir, DMACC.