Kayla Heitz Email & Phone Number

• Established a process to track open headcount, verify leadership approvals are granted and approved annual spend stays within budget. Manage process week over week, continuously improving the process with retrospective.
• Facilitate monthly engagement meetings in Home Lending Technology, including 800+ invitees, bringing awareness to innovative initiatives with intent to increase employee development and communication. Create agenda.
• Created a process to collect, write and communicate accomplishments from managers in Home Lending Technology. Manage the process weekly to rank accomplishments, share accomplishments horizontally, and communicate to.
• Actively participate in team retrospectives, identifying, creating, and owning actions to implement process improvements, increasing efficiency within the Technology Business Services team and positively impacting.
• Utilize Excel and SharePoint Online to present Risk Management data in an easy to consume manner.

• Independently coordinated process to ensure 1100 resources log time accurately and timely on a bi-weekly basis, maintaining a 99% compliance. Performed analysis, using Excel and Tableau reports to communicate progress.
• Created time logging guidelines containing key information and deadlines on the time logging in the STAMP application, improving communication and awareness across Home Lending Technology, contributing to the 99%.
• Developed and presented project to collaborate with new developers to collect and raise awareness to difficulties experienced, proposing recommendations to enhance developer onboarding.
• Enhanced personal development, network, and continuous learning through attending program events.
• Utilized JIRA Align by creating stories to track progress of daily tasks.

Ankeny, Iowa

• Trained and mentored new team members and collaborated with peers and superiors.
• Oversaw multiple seasonal transitions of the home and domestic department.
• Increased product visibility and sales by re-stocking shelves and maintaining store cleanliness.
• Directed phone calls and provided customer service.

West Des Moines, Iowa

• Converted over 2000 personal auto policies to a new system.
• Trained 2 full-time employees how to continue the personal auto policy conversion project.
• Communicated with independent agents with policy questions and forms daily.
• Processed transactions on a mainframe and internal system.
• Volunteered with other interns at Meals from the Heartland.

Bba, Business Analytics And Bba, Management, Certificate In International Business And Spanish Minor

Dean’s List: Fall 2018, Spring 2020

Study Abroad, Ciee Business And Society

• Enhanced global perspective through increased understanding of political, economic, and cultural issues faced by local populations •.

High School Diploma, 4.2/5.0

Activities and Societies: National Honor Society, Student Council, Basketball, Soccer, Show Choir, Volleyball, Concert Choir, DMACC.