Kayla Jacobs Email and Phone Number

Social Strategy Management: Develop and optimise organic social media strategies to drive engagement, meet KPIs, and align with broader campaign goals.Brand Strategy & Alignment: Ensure social initiatives align with the brand voice, tone, and marketing strategy by collaborating with the Brand & Insights team.Support for Paid Media: Provide best practices, creative input, and strategic insights to enhance paid media campaigns.Brand Elevation & Platform Focus: Elevate… Show more Social Strategy Management: Develop and optimise organic social media strategies to drive engagement, meet KPIs, and align with broader campaign goals.Brand Strategy & Alignment: Ensure social initiatives align with the brand voice, tone, and marketing strategy by collaborating with the Brand & Insights team.Support for Paid Media: Provide best practices, creative input, and strategic insights to enhance paid media campaigns.Brand Elevation & Platform Focus: Elevate brand presence across social platforms while tailoring approaches for each channel.Crisis Communication: Lead crisis management on social media, addressing negative commentary to maintain brand reputation.Reporting & Analytics: Conduct performance analysis, prepare reports, and identify actionable insights to improve results.Content Creation & Curation: Create engaging content tailored to platforms, ensuring consistent branding and messaging.Community Management: Foster engagement by responding to comments and messages, nurturing positive interactions.Monthly Strategy Development: Lead brainstorming sessions for content planning, creative campaigns, and engagement growth.Client Liaison: Serve as the primary contact for clients, providing updates on social performance and campaign outcomes.Platform & Tool Expertise: Stay current with trends, tools, and scheduling applications for innovative social media management.Copywriting: Craft compelling copy for posts, ads, email campaigns, and websites, ensuring alignment with the brand's tone.Article Writing: Research and create articles and thought leadership pieces aligned with brand objectives. Show less

Community Management: Managed and engaged with online communities, responding to comments, messages, and inquiries to foster relationships and maintain a positive brand presence.Monthly Reporting: Prepared and presented detailed monthly reports on social media performance, analysing key metrics and providing actionable insights to optimise future strategies.Strategy Brainstorming: Collaborated with the team to brainstorm and develop monthly social media strategies, ensuring… Show more Community Management: Managed and engaged with online communities, responding to comments, messages, and inquiries to foster relationships and maintain a positive brand presence.Monthly Reporting: Prepared and presented detailed monthly reports on social media performance, analysing key metrics and providing actionable insights to optimise future strategies.Strategy Brainstorming: Collaborated with the team to brainstorm and develop monthly social media strategies, ensuring alignment with overall marketing goals and objectives.Content Planning & Creation: Planned, created, and curated engaging content tailored to each social platform, ensuring consistency in tone and messaging while meeting brand guidelines.Photography: Captured high-quality, brand-appropriate images for use across social media channels, contributing to the visual identity of the brand.Social Media Account Management: Oversaw day-to-day management of social media accounts, ensuring timely and relevant posts, monitoring trends, and responding to audience engagement.Client Liaison: Maintained regular communication with clients, providing updates on campaign performance, gathering feedback, and ensuring client satisfaction.Platform & Tool Expertise: Kept up-to-date with the latest social media trends, design tools, applications, and scheduling tools to ensure innovative and efficient management of social media activities. Show less

Developed and monitored performance metrics, aligning company strategies with social media goals to drive engagement and growth.Addressed all social media queries from clients, customers, and users, ensuring timely and effective responses to maintain a positive brand image.Created and executed content across all platforms, ensuring consistent messaging and alignment with brand voice.Managed the company’s presence across all social platforms, ensuring active engagement… Show more Developed and monitored performance metrics, aligning company strategies with social media goals to drive engagement and growth.Addressed all social media queries from clients, customers, and users, ensuring timely and effective responses to maintain a positive brand image.Created and executed content across all platforms, ensuring consistent messaging and alignment with brand voice.Managed the company’s presence across all social platforms, ensuring active engagement and monitoring trends to optimise reach.Led community management efforts, fostering a vibrant and engaged user base through interaction and support.Developed and implemented social media campaigns, identifying strategic partnerships that benefited both parties and expanded brand reach.Prepared reports, presentations, and analytics to track results, improve engagement, increase site traffic, and inform stakeholders on campaign effectiveness.Improved the company’s web presence and drove customer conversions by optimising content and social media strategies.Created specific content for boosted and paid posts, ensuring high-quality creative that maximised engagement and conversion rates. Show less

Reporting & Presentations: Prepared comprehensive reports and presentations detailing social media marketing activities, performance metrics, and key results to inform stakeholders.Customer Engagement: Addressed feedback and requests across all social media platforms, ensuring timely and professional responses that maintained a positive brand image.Innovation & Ideation: Continuously ideated and developed innovative strategies within the social media space to enhance engagement… Show more Reporting & Presentations: Prepared comprehensive reports and presentations detailing social media marketing activities, performance metrics, and key results to inform stakeholders.Customer Engagement: Addressed feedback and requests across all social media platforms, ensuring timely and professional responses that maintained a positive brand image.Innovation & Ideation: Continuously ideated and developed innovative strategies within the social media space to enhance engagement and keep customers engaged.Customer Acquisition: Drove customer acquisition through targeted social media campaigns, leveraging data to optimise growth and expand the customer base.Performance Metrics Development: Developed and monitored key performance metrics, implementing innovative activations to optimise channel performance and increase brand visibility.Community Growth: Grew user interactions and built vibrant, engaged online communities through effective content and community management strategies.Content Creation for Blog: Wrote and created compelling content for the SweepSouth Blog, ensuring alignment with brand messaging and audience interests.Social Media Presence Management: Managed the brand’s presence across various social networking sites, ensuring consistency in messaging and tone across all platforms.Crisis Management: Responded to customer inquiries and issues in a manner that upheld the company’s reputation, addressing concerns without damaging the brand’s image.Change Management & Social Media Integration: Facilitated the adoption of social media within the organisation's culture, managing change and promoting best practices across departments. Show less

Reporting & Presentations: Prepared detailed reports and presentations on social media marketing activities and campaign results to provide insights and updates to internal stakeholders.Customer Engagement: Addressed feedback and requests across all social media platforms, ensuring prompt and professional responses to maintain a positive brand reputation.Innovation & Ideation: Continuously developed innovative ideas and strategies within the social media space, focusing on… Show more Reporting & Presentations: Prepared detailed reports and presentations on social media marketing activities and campaign results to provide insights and updates to internal stakeholders.Customer Engagement: Addressed feedback and requests across all social media platforms, ensuring prompt and professional responses to maintain a positive brand reputation.Innovation & Ideation: Continuously developed innovative ideas and strategies within the social media space, focusing on keeping customers engaged and fostering loyalty.Performance Metrics & Activations: Developed and monitored key performance metrics, creating innovative activations and optimising social media channels to maximise engagement and results.Community Building: Grew user interactions and developed vibrant online communities by actively engaging with audiences and creating meaningful connections.Social Media Presence Management: Managed the company’s presence across multiple social networking platforms, ensuring brand consistency and optimising content for audience engagement.Crisis Response: Responded to customer inquiries and concerns in a way that preserved the company’s image, resolving issues with tact and professionalism.Change Management & Social Media Adoption: Played a key role in managing organisational change by integrating social media into the company’s culture, promoting its use across various departments. Show less

Assisted customers via phone, email, and live chat with a variety of issues, including missing, late, and incorrect parcels, as well as website navigation and functionality queries.Handled returns, exchanges, and refunds efficiently, ensuring customer satisfaction and smooth resolution of issues.Provided personalised assistance by matching and searching for items based on customer preferences, improving the overall shopping experience.Managed irate customer complaints on… Show more Assisted customers via phone, email, and live chat with a variety of issues, including missing, late, and incorrect parcels, as well as website navigation and functionality queries.Handled returns, exchanges, and refunds efficiently, ensuring customer satisfaction and smooth resolution of issues.Provided personalised assistance by matching and searching for items based on customer preferences, improving the overall shopping experience.Managed irate customer complaints on social media platforms, taking control of challenging situations to ensure a positive outcome.Played a pivotal role in integrating social media into the organisational culture, advocating for brand consistency across platforms.Maintained the company’s presence on social networking sites, ensuring timely responses and a positive, proactive approach to customer interactions.Responded to customer concerns in a manner that upheld the company’s image, ensuring all interactions were handled professionally and without damage to the brand.Acted as a brand advocate, addressing concerns and reinforcing a positive image of the company across social platforms.Provided excellent customer service through phone, email, and chat, resolving customer inquiries in a timely and accurate manner.Served as a liaison between the customer support team, management, and customers to streamline communication and improve service delivery.Analysed customer complaints, implementing corrective actions to address issues and enhance service quality.Tracked and followed up on unresolved issues, ensuring they were promptly addressed to prevent escalation.Assisted in training peers on customer service improvements, contributing to overall team development and service quality enhancement. Show less

I had the amazing opportunity to work as a fashion advisor for H&M, a worldwide fashion company. I was selected alongside 59 colleagues to travel to Stockholm, Sweden, for training to open the very first H&M store in South Africa. Representing South Africa for an international company was a life-changing experience, allowing me to showcase my capabilities while learning and growing in countless ways. Once we opened stores in South Africa, my role involved assisting customers, meeting their… Show more I had the amazing opportunity to work as a fashion advisor for H&M, a worldwide fashion company. I was selected alongside 59 colleagues to travel to Stockholm, Sweden, for training to open the very first H&M store in South Africa. Representing South Africa for an international company was a life-changing experience, allowing me to showcase my capabilities while learning and growing in countless ways. Once we opened stores in South Africa, my role involved assisting customers, meeting their fashion needs, and later, receiving training in Visual Merchandising, which introduced me to a whole new world of fashion presentation and store aesthetics.Actively worked with garments by processing, stocking, replenishing, folding, hanging, displaying, and merchandising according to H&M guidelines to maximise sales opportunities.Handled transactions at the register, processed payments, issued receipts, and packed merchandise in alignment with company standards.Managed delivery logistics by unloading trucks, receiving and unpacking merchandise, and ensuring all items were correctly labelled with security tags.Provided excellent direct and indirect customer service, consistently meeting the brand’s high standards on the selling floor, in fitting rooms, and at the cash point.Ensured garment presentation and care were executed according to H&M’s Visual Merchandising Book, maintaining high standards throughout the store.Collaborated with the management team to deliver seasonal sales information and prepare for store campaigns and activities.Updated the Commercial Handbook and Technical Book with the latest guidelines, ensuring compliance with H&M’s global standards.Planned and implemented store campaigns and activities in collaboration with the store team, driving customer engagement and promoting product visibility.Maintained consistent garment care across the store, ensuring a polished and appealing shopping environment. Show less

At Amazon, as a Customer Service Associate. In this role, we assisted customers via phone, email and chat in providing customers with the best customer service, for the most customer centric company in the world. Working in this role, working in this role, meant owning my customers experience, deep diving to find the best solution for my customer. Showing bias for action and making sure that by the end of that customer contact, I am both a representative of my company, and a representative of… Show more At Amazon, as a Customer Service Associate. In this role, we assisted customers via phone, email and chat in providing customers with the best customer service, for the most customer centric company in the world. Working in this role, working in this role, meant owning my customers experience, deep diving to find the best solution for my customer. Showing bias for action and making sure that by the end of that customer contact, I am both a representative of my company, and a representative of myself. Show less