Kayla Jensen Email and Phone Number

TTEC Holding Inc., a leading global customer experience company, hired me as a Claims Analyst to handle complex and sensitive claims for pandemic unemployment fraud investigations. I apply my expertise in fraud investigations, quality management, and teamwork to ensure accuracy, compliance, and customer satisfaction. I have successfully detected and prevented multiple cases of fraud, saving the company and the government thousands of dollars.My passion for the insurance industry stems from my previous work experience as a Licensed Insurance Agent at Progressive Insurance and a FEMA Representative at TTEC. I learned how to communicate effectively with customers, assess their needs, and provide tailored solutions. I also contributed to the disaster relief efforts during the 2022 hurricane season, supporting hundreds of affected families and individuals. Currently, I am pursuing my All-Lines Adjuster Licensing for the State of Texas at 2021Training, a renowned online platform for insurance education. I am always eager to learn new skills and improve my performance.