Kayla Lambert Email and Phone Number

• Developed and led user training sessions, created comprehensive support materials, and provided ongoing assistance to ensure successful system adoption.• Acted as project or solution lead on implementation projects and managed the oversight of project resources.• Set up basic, standard, and advanced business processes in SAP TM modules as part of Proof of Concept and rolled them out to business users.• Researched and analyzed supply chain solutions to meet defined service needs as requested by Business, Sales, Customer Technical Service, OTC, PTP, RTP, RTR.• Participated in cutover, testing, training, go-live, and ongoing support of new SAP systems; supported new warehouse and transportation processes and resolved issues during the stabilization period.• Worked with project teams to ensure smooth and efficient implementation and integration between technical and functional system requirements.• Provided advice regarding industry best practices and process methodology.• Created and executed test scripts to ensure SAP software consistently met the business objectives.• Provided primary user support and verified that the system provided the required business functions and maintained data integrity.• Ensured compliance with safety, security, and regulatory requirements including but not limited to transport, trade compliance, and customs regulations.

• Appointed Focal Point for transportation management system (SAP-TM).• Spearheaded quality notifications to ensure data was captured and timely resolution was obtained.• Executed exception resolution of freight and logistic settlement issues.• Supported Order-to-Cash and Site Logistics to resolve issues with SAP TM and general open order management issues related to Logistics service failures in the EM TM module.• Consulted with operations and OTC on better operational procedures to improve overall efficiency, service, and cost.• Planned shipments to customers using SAP Platform.

• Second hire for startup transportation brokerage fully owned by Ashley Furniture, the largest furniture manufacturer in the US with a private fleet of over 800 tractors and 3700 trailers.• Managed a team of brokers slated to become future managers with their own teams and territories once business scaled.• System Admin for all operating systems used and responsible for initial onboarding/training: Ajax (TMS), BluJay, Truckstop, DAT, RMIS.• Liaison to the property manager, property maintenance manager, Ashley’s maintenance team, and outside vendors (BlackBox, LocDoc) during buildout of permanent office space.• Collaborated with the Project Management Office (PMO) and Ashley’s shared finance team to design and implement streamlined processes for Accounts Payable (AP), Accounts Receivable (AR), and credit management.• Served as Accounting Admin; duties including factor setups, obtaining invoices and BOLs, updating purchase journals, pulling aging reports, and updating customer payment status.• Reported weekly progress of gross revenue, net revenue, and carrier count for business acumen.

• Established a training program for the first class of new hires and all future Managed Freight hires.• Directly managed team of 8, including indirect reports, working to ensure transportation needs were fulfilled for customers.• Cultivated culture, team comradery, and success within new department.• Identified as a system “Super User” for Mercury Gate (TMS) implementation: facilitated training sessions, created test scripts, and reviewed SOPs.

• Managed team of 5 transportation coordinators in daily coverage of Coca-Cola network shipments; including, critical raw materials for production.• Responsible for escalations, creating resolutions for carrier partners and customers.• Accountable for employee training and development. Created training documents utilized by multiple branches.

• Planned daily activities for a team of 4 transportation coordinators.• Acting liaison between the Key Account Manager and Dedicated Account team.• Monitoring and answering after-hours communication, serving as an escalation point for on-call personnel.

• Monitored all operation boards for the Dedicated Brokerage team.• Updated new and existing customer profiles.• Verified and approved customer rates.• Guaranteed that safety standards and operational expectations were met by the team.

• Attained 15-18% revenue margin on a difficult territory that was originally quoted using asset pricing.• Accountable for managing schedules and understanding warehouse procedures for up to 20+ Coca-Cola warehouse locations.•Mentored new coordinators, creating a faster transition into revenue generation.• Increased carrier capacity by 30%+ by cold calling carriers, leveraging our existing network, and sending mass communication emails to increase Red Classic brand awareness.

• Solely responsible for the transportation needs of a national steel distribution center.• Communicated with the Commercial Coordinator to ensure company goal of 95% on time delivery goal.

• Met and exceeded a monthly quota of $300,000, totaling more than a 4.2-million-dollar revenue for the company in 14 months.• First customer service professional to reach monthly quota in first month of hire.• Trained in expedited cross border, hazmat, and airfreight shipments.