I help high-achieving women advance in their careers and optimize their well-being through a holistic coaching approach. My program, The Woman Within, is designed to help women succeed in the areas of life that matter the most to them without giving away too much of themselves.

- Problem solving customer issues within business intelligence through demonstrating how to make modifications to Human Resources reporting- Manage case queues and establish case priority in accordance to client severity level- Accurately document case activity and follow through with commitments - Collaborate with internal partners to expedite and champion customer needs- Diligently diagnoses, troubleshoots, and uses internal/external resources to recommend resolutions

- Successfully manage daily store operations in a high-volume store ($45,000/weekly) while achieving business goals and metrics such as customer experience scores, inventory management, and sales- Leverage the business strategy to identify staffing needs and build a plan to develop and retain talent, and recruit to fill staffing gaps- An advocate for building capabilities in others, such as shift supervisors, on influencing and driving change to improve business operations- Manage multiple units through dual-managing and district manager proxy opportunities- Full cycle talent management of up to 30 employees per store including recruiting, on-boarding, and development for career advancement through performance management- Deliver instructor-led, in-person training for new hires or promoted employees, new product launches, or new store procedures and equipment through setting expectations, allowing for questions, and planning for follow-up- Acted as a peer mentor/advisor by providing peer support through consultation for performance management and company policies- Ensure training is consistently planned, communicated, completed, and documented while tailoring training plans to adjust to learning styles so that employees are set up for success- Demonstrated adaptability through staffing plans to coach my store through the early phases of the pandemic and adapting to shifting protocols as we understood how to operate through government regulations and health safety- Created staffing plans during COVID-19 that built a partner task force with employees from my store to assist at high volume stores with ever-changing distribution channels (Uber eats, drivethru only, outside pick-up) to achieve maximum performance and efficiency- Assisted district leaders with planning and navigating store operations throughout the Gilroy/Morgan Hill region as pandemic operations became solidified until restrictions in California were lifted

I was promoted to Assistant Store Manager at Sheridan and Dykes in October 2014. In my time there, I began my retail management training while implementing on-hand training by assisting the store manager in the following tasks: creating and posting a schedule for 30 partners, managing daily store operations, managing partner behaviors, and monitoring customer feedback while maintaining a positive work environment and following through with QSC and Playbook standards. In January 2015, I was presented with the opportunity to begin a TLA at Flamingo Falls starting February 2, 2015. My responsibilities include, but are not limited, to the following: Managing and reinforcing policies and standards by providing feedback and on-the-spot coaching, creating weekly schedules by scheduling to business needs, performance managing partners, executing daily store operations to standards by leading by example, providing the necessary support to my team of partners by creating and maintaining a positive work environment, overseeing business measures to ensure targets are being met in a reasonable manner.

Manage a team of partners on shift while maintaining and executing daily store operations. Providing exceptional customer service, practicing proper cash handling procedures, monitoring and creating store orders, providing coaching and leadership to partners. Also assisting the store manager with pay roll and scheduling responsibilities. Executing promotional schematics and offerings throughout the year. Problem solving through identifying the problem, creating an action plan, executing the action plan and record achieved results or opportunities.

I am responsible for verifying insurance policies by confirming benefits and coverage available for each patient, booking and confirming patient appointments, and checking patients in and out.