• Navigated the consistently changing and challenging landscape of COVID-19 to mitigate risk to staff and residents in a congregate living setting• Collaborated with the entire leadership team to implement the strategic plan and develop innovative ways to address staff vacancies, resident illness, resident wellness, and new admissions during the pandemic• Oversaw fifteen direct reports including a supervisor, and a team of up to fifty staff including; completing clinical and administrative supervisions, probationary and annual reviews, performance management processes, providing interpersonal and team dynamics support, and building and maintain high performing staff• Provided clinical insight, alignment with Therapeutic Community concepts and values, and management of day to day activities• Liaised with various funders to ensure all obligations were met and that the funder relationships were maintained• Ensured coverage of the residential centers at all times• Participated in new staff recruitment in conjunction with the HR Manager• Guided clinical decision-making and managed high-risk situations both during working hours and while on call on non-business hours• Facilitate weekly team meetings and actively worked to effectively utilized the time spent as a team• Conduct Therapeutic Community Concepts Training, Addictions 101, and various other trainings for staff and residents• Participated in a full-scale program redesign that examined the staffing structure, programming, schedules, and Therapeutic Community implementation• Supported and participated in the overhaul of Clinical onboarding for new staff• Completed regular clinical file audits• Maintained thorough and accurate supervisions notes and files• Completed scheduling and payroll requirements

• Oversaw a team with up to 40 direct reports including Part-Time Residential Behavioral Counsellors (BCs), Leisure and Learning, and Overnight Counsellor staff. This included completing supervisions, probationary and annual reviews, and building and maintaining high performance staff• Supported the full time clinical team while there was leadership vacancies. Provided clinical insight, alignment with Therapeutic Community concepts and values, and management of day to day activities.• Ensured coverage of the residential centers during overnight and weekend• Participated in new staff recruitment in conjunction with the HR Manager• Oriented and support new staff in understanding their role and responsibilities within the Therapeutic Community• Guided clinical decision-making and manage high-risk situations both during working hours and while on call on non-business hours• Facilitated monthly BC meetings and actively worked to effectively utilized the time spent as a team• Supported residential staff in utilizing a TC approach to decision making and interventions• Worked alongside the Stonehenge Leadership Team, while utilizing the TC approach, to support program development• Maintain thorough and accurate supervisions notes and files• Completed scheduling and payroll requirements

• Supervise residents in daily activities as well as monitoring outings• Monitor the treatment centre during evenings and overnights, in the absence of full-time staff• Interact with residents consistent with individual treatment needs and treatment plans• Lead and participate in programs• Facilitate crisis intervention and containment strategies• Facilitate recreational and psycho-educational program areas in a Therapeutic Community context• Complete required documentation such as the electronic log, program notes, and Incident Reports• Liaise and support full-time staff

• Manage the prioritization and intake of clients.• Facilitate linkages and access to primary care, addiction, and mental health supports appropriate to the needs of complex clients (acquired brain injury (ABI), developmental delay, complex mental heath concerns, geriatric issues).• 1:1 counselling and psychoeducational interventions that support progress towards identified goals.• Ongoing assessment of risk and safety with crisis planning and intervention as required.• Utilize the Columbia-Suicide Severity Rating Scale (C-SSRS).• Utilize evidence-informed practices including (but not limited to) MI, Stage-Matched Intervention, Trauma-Informed, CBT and DBT).• Make referrals to internal and/or external program or services.• Maintain documentation and reporting using CaseWORKS.• Provide consultation, capacity building, and education to service providers working with the target populations to support their ability to work effectively with clients experiencing addiction.• Build and maintain effective relationships in the areas of addictions and mental health as well as primary care, DD, ABI, LTC, and other related issues.• Participate on community committees as appropriate (including, but not limited to, Situation Tables, Service Resolution, COPA College) to support local strategies regarding complex care and reduction of inappropriate ED use.• Researched and developed ways to integrate the SDOH throughout Stonehenge.• Created documents and consents regarding the use of interpretation services.• Coordinated with Supervisors to increase the efficiency of new employee on-boarding.• Worked with Supervisors, Logistics Manager and Data Quality Administrator to improve the functionality of CaseWORKS.• Attended the Addiction Studies Forum in 2018, representing Stonehenge. • Received training on various topics, including but not limited to, Professional Boundaries, Complex PTSD and Developmental Trauma, Naloxone, and Indigenous Cultural Resilience & Trauma.

•Gathered a comprehensive library to be included in a phone App to be used by clients.•Developed a resource binder for the Waterloo Region.•Gathered and maintained the statistics for the CWSS team and created infographics to distribute the data in a user-friendly way.•Spear-headed the purchasing of supplies to make to Withdrawal Comfort Kits.•Screened and completed intake procedures with clients experiencing withdrawal.•Coordinate and deliver clinical and support services for clients of the program.•Developed withdrawal support plans and monitored withdrawal symptoms.•Provided 1:1 counselling and psychoeducational interventions that support progress towards identified goals and enhance overall health and well-being, particularly in relation to addiction and mental health.•Provided education and support for family / friends of those in withdrawal.•Acted as a direct liaison with primary care to facilitate withdrawal as required.•Engaged in crisis intervention as required.•Utilized evidence-informed practices including (but not limited to) Motivational Interviewing, Stage Matched Intervention, Trauma-Informed approaches, CBT and DBT.•Completed comprehensive and collaborative discharge planning.•Researched and developed training regarding Community Worker Safety.•Supported the effective functioning of the Rapid Access Addiction Clinic.•Collaboratively worked with Withdrawal Management Services to increase the continuum of care.•Facilitated community capacity building regarding addiction and withdrawal with service providers and primary care providers across the WWLHIN.•Completed program evaluation and data collection/input into Catalyst & CaseWORKS.

• Gained extensive working knowledge of the Ontario Works Act, Ontario Disability Support Program Act, Social Benefits Tribunal, and various other policies and procedures involved.• Worked with clients who had been declined social assistance to provide wrap around supports.• Gathered information using interviewing techniques and direct questioning to complete and submit Criminal Injuries Compensation Board applications• Acquired knowledge of the Landlord and Tenant Act and the Landlord and Tenant Board.• Used assessment tools to evaluate the bio-psycho-social and legal health of clients.• Worked simultaneously with legal professionals to ensure clients’ needs were being met.• Developed and implemented a psychoeducational small group session to support clients through anxiety and stress prior to their Social Benefit Tribunal hearings.• Researched and participated in developing an advocacy submission regarding social assistance and Ontario Student Assistance Program, and another regarding criminal record pardons. • Educated community agencies on services offered and how to access them.

• Worked with adult clients in crisis using a trauma-informed lens to identify possible solutions.• Used empathy and communication skills to work with clients experiencing homelessness, poverty, addictions, and other intersectional oppressions.• Learned about and referred clients to valuable resources throughout London and area.• Participated in teamwork with students and staff to ensure consistent and effective services.• Used conflict resolution and problem solving to help clients work through disputes.• Provided and educated clients on harm reduction supplies (injection, smoking, and snorting).• Received training on administration and distribution of Naloxone kits.• Used de-escalation tactics to ensure the safety of staff and clients.

• Conducted research into best practices surrounding youth suicide postvention for communities.• Developed and completed the rough draft of a youth suicide postvention plan for London and Middlesex.• Engaged in community development with a multidisciplinary and multiagency team.• Worked with and gained a thorough understanding of a wide variety of community resources.• Edited, planned, and participated in youth suicide prevention training for Ministry of Community Safety and Correctional Services.• Continued to participate in the implementation of the plan after completing placement.

Researched and applied housing first principles.Assisted clients with housing searches, rental applications, and funding applications.Organized and entered data into CRMS and various data tracking documents. Communicated and formed relationships with local landlords.Organized and facilitated teleconferences and case conferences with various community members.Worked as part of a multidisciplinary team to provide wrap-around supports to clients.

Completed 500 hours. Maintained a constant presence on the floor assisting clients with various need ranging from personal supplies (shampoo, conditioner, soap, etc) providing a sounding board for ideas and/or worries and helping through minor crises. Helping staff with tasks such as accepting and sorting donations, cleaning, cooking and any other task that was required.