Primary functions are to update tower equipment remotely, so it conforms with current standards. Collaborated with teams to identify integration requirements and design solutions for customers and tower side equipment. Developed and maintained integration procedures, guidelines, and documentation to ensure consistency and scalability. Conducted regular audits to assess integration effectiveness, identifying areas for improvement and implementing necessary changes. Diagnose potential bottlenecked backhauls as well as verifying over- subscription ratio and making necessary adjustments. Research, design, engineer, and deploy new deployments or upgrades to the current infrastructure. Research, test, and conclude new technologies and updated equipment for wireless deployments Applied and deployed licensed technologies for access points (Tarana and Cambium) and wireless Microwave and mmWave backhauls (Dragonwave, Aviat, Siklu, and Ubiquiti). Worked with infrastructure team for correct deployment and alignment of all infrastructure equipment Configure and test all wireless equipment before deployment to ensure little downtime on the live network. Support staff escalated customer complaints regarding speed issues or general connectivity issues.Configure VLANs for tower equipment management and adjusted OSPF routing costs to adjust traffic where needed.

Primary functions were to provide support to customers using Canvas including helping create portions of their courses.

Primary functions were to manage day-to-day operations of the technical support department, overseeing troubleshooting, issue resolution, and customer inquiries.Developed and implemented standard operating procedures (SOPs) to streamline support processes.Collaborated with cross-functional teams, including network operations, billing, and customer service, to address escalated technical issues and improve service quality.Conducted regular training sessions to enhance technical skills and product knowledge of team members, resulting in improved customer support and reduced escalations.

Primary functions were diagnosing radio frequency problems and working with infrastructure team with tower side problems.Worked with infrastructure team for correct deployment and alignment of wireless backhauls and access points.Configure all wireless equipment before deployment to ensure little downtime on the live network.Worked with the support staff to investigate customer complaints regarding speed issues or general connectivity issues.

Primary functions were helping technical support with their phone calls and creating the training material.

Primary functions were to help diagnose customers internet connectivity issues.