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Kayla Powers is listed as Franchise Admin | Customer Support Specialist at WWEX Group, based in Palm Bay, Florida, United States. AeroLeads shows a matched LinkedIn profile for Kayla Powers.
Kayla Powers previously worked as Franchise Admin at Wwex Group and Customer Support Specalist at Wwex Group. Kayla Powers holds Associate Of Science - As, Computer Programming from Eastern Florida State College.
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A people-oriented individual with strong attention to detail, a positive work ethic, and the ability to quickly grasp new concepts. I have successfully managed several positions and consistently excelled in each one over the years. As a versatile professional, I’ve been able to adapt to various roles and responsibilities to support organizational needs and success. I’m always eager to take on new challenges and strive to do my best.
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Melbourne, Florida, United States
Contributing to the operational success of the team by creating training materials, delivering agent training + helpdesk support, and developing macros to enhance communication and efficiency. I also conducted QA call calibrations to ensure agents met client standards, working closely with clients to address their business needs. Actively participating in.
Currently managing customer cases, processing warranty claims and replacement orders, and collaborating with internal teams to resolve issues and ensure customer satisfaction. I coordinated with various departments, tracked claims, and communicated effectively with customers to deliver timely solutions while improving internal processes for greater.
Addressed and resolved customer technical issues by providing in-depth product knowledge and guiding customers through comprehensive troubleshooting steps. My role involved diagnosing problems, explaining technical details in a clear and accessible manner, and ensuring all necessary actions were taken to fully resolve the issue.
Responsible for managing three social media channels using Oracle Social Cloud web based application (Facebook, Facebook Canada, and Twitter) handling corporate-level complaints and escalations. I provided timely, professional written responses both publicly and privately, ensuring alignment with company policies and maintaining a positive brand image.
I worked as a Chat/Email Specialist for the following clients: Dicks Sporting Goods GNC iRobotBelk PBC Ace Hardware
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Kayla Powers works for WWEX Group.
Kayla Powers is listed as Franchise Admin | Customer Support Specialist at WWEX Group.
Kayla Powers is based in Palm Bay, Florida, United States while working with WWEX Group.
Kayla Powers has worked for Wwex Group and Radial Inc..
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Kayla Powers holds Associate Of Science - As, Computer Programming from Eastern Florida State College.
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