* Answer incoming calls and determine the appropriate action to take to assist the client.* Assist closing agents with preparing closing documents such as, preparing commitments, obtaining payoffs, issuing title policies, etc.* Fill in for closing agent during their absence by overseeing the signing by the clients during a closing. * Disburse funds for clients when closing agent is absent. * File and organize closing documents. * Mail out closing packages and other documents related to closings.

* Answered incoming calls, within three rings, with a positive attitude. * Directed callers to the appropriate person in a timely and professional manner.* Took and delivered accurate messages, with all necessary information, to appropriate person.* Answered customer inquiries on opening/closing times and directions to the location, or directed them to the appropriate person who can. * Scanned invoices into our ADP database and mailed some of those invoices to certain clients.* Assisted coworkers on their work when overloaded. * Kept track of coworkers location in order to be able to inform client of their whereabouts.

* Answered customer calls and emails related to after stay accounting for the client.* Achieved the lowest handle time, during customer phone calls, multiple times during each month.* Investigated, researched, and resolved accounts payable and receivable issues or discrepancies.* Provided Level 1 customer support for assigned area by providing information from PeopleSoft tovendors, customers, and clients.* Recognized as a top performer within the first month of temporary employment. Was a temporaryemployee, with Resource Accounting, for the first 10 months.

* Maintained and updated web product content for a site having ~200K visitors/day.* Managed product recommendations.* Partnered with Social Media and Marketing to launch promotions and special collections.* Partnered with brand merchants to enact upcoming promotions impacting web and phone orders.* Conducted interviews for temporary and/or full time employees.* Conducted applicable web modifications for new promotion activities and partnered withManagement Information Systems (MIS) on implementation and quality testing.* Part of project management team to help enhance web-based systems and streamline processesto improve efficiency.* Developed the training manual for content management system.* Recognized as the subject matter expert for training a new brand employees on contentmanagement system.* Executed reports through SAP.Customer Support Coordinator* Evaluated and identified opportunities to improve department performance andefficiency.* Supported research required in the review and the release of held orders.* Department lead in locate system (refunds, inventory, and issuing ofmerchandise cards).* Acting supervisor when supervisors were unavailable ~3 weeks/year.* Led my team in the number of reviewed and resolved fraudulent orders.

* Occasionally given supervisor responsibilities while permanent supervisor was unavailable toinclude supervising/guiding employees in daily tasks, reporting critical information to management,etc* Acted as group leader to include assisting employees with difficult customers and their situations.* Ensured customer satisfaction via email by quick response times (~5 minutes faster than average)and finding the root cause of the problems.* Conducted interviews and provided input for new hires.* Responded to customers' letters and inquiries by mail.* Filed customer’s records in order to keep track of all correspondence.

* Given supervisor responsibilities while permanent supervisor was unavailable to includesupervising/guiding employees in daily tasks, reporting critical information to management, etc.* Ensured customer satisfaction via phone by quick response times and finding the root cause of theproblem.