Kayla Steiger Email & Phone Number

-Client Services: Process Intake paperwork, Provide insurance eligibility checks, Provide information about services provided, Delegation of inbound and outbound calls.-Appointments: Schedule all client assessments, and therapy sessions for Cincinnati and Cleveland appointments through Google Calendar.-Human Resources: Assure all new hires received and signed appropriate paperwork for the hiring process. -Case Management: Provide resources and community outreach for clients.-Compliance: Assured that Clients and Therapists were compliant with procedures and guidelines according to HIPAA, Medicaid, Carf Accreditation, and Company policy.-Office Management: Kept office, lobby in an organized fashion. Assured office supplies were stocked and ordered in a timely manner.

Customer Service: Acknowledge every customer and staff member with a kind and professional greeting and willingness to help. Computer Skills: Gained new knowledge of computer software and how to use it efficiently. Ex. Docutrack, Qs1, Outlook, Google Teams, Delivery Track, etc. Communication: Speaking to customer and nursing staff at facilities to ensure we are meeting patient needs. Communication with members of pharmacy staff to ensure we meet quality expectations for needs of the facility and customers. Coordinated with pharmacists and technicians to assure that each customer's need was handled in a professional and methodical manner. Time management: Delicately balancing between entering prescriptions, emailing facilities, phone calls, communication with production and delivery to assure that all facility and customer needs were adequately met on a daily to monthly basisGroup Home Advisor: Ensuring that all group home facility needs are met on a daily to monthly basis. All customers within group homes received all their prescriptions in a timely manner, and all paperwork and documentation was received. Third party rejections: Handling third party rejections via phone or over the computer in a timely manner Organization: Kept files, contacts, and information on all group facilities in an organized file for easy access for the company. Providing updates when needed.Office Administration: Delegated phone calls, voicemail messages, and faxes to the appropriate location, department, or staff member.

Cincinnati, Ohio, United States

Customer Service: Acknowledge every guest and staff member in the hospital with a kind and professional greeting and willingness to help.Computer Skills: Gained new knowledge of computer software and how to use it efficiently. Ex. Epic, Voalte, MedPortal, etc.Communication: Speaking with pharmacists, technicians, and hospital staff to ensure that they have all the correct information and medications. Coordinated with pharmacists and technicians to assure that each patient was handled in a professional and methodical manner. Time management: Balancing between Voalte programs, emailing, phone calls, product filling and delivery to assure that all hospital staff and patient needs were adequately met.Product Dispensing: Count, measure, or compound specified medication using companies best practices.New Team Member Advisor: Greeted new team members assigned to me, helped them with first week challenges, check up on new team members to help with any questions throughout the training period.

Springdale, Ohio

Computer Skills: Gained new knowledge of computer software and how to use it efficiently.Communication Skills: Speaking with pharmacists and technicians ensuring that they have all the correct information to help members’ with Medication Reconciliations.Coordinated with pharmacists and technicians to assure that each member was handled in a professional and methodical manner. Time management: Balancing between Skype programs, emailing, and phone calls to assure that all members’ needs were adequately met.Subject Matter Expert: Ensuring that product workflow runs smoothly and efficiently, approving breaks and lunches for all employees within the Medication Reconciliation campaign, answering questions from pharmacists and technicians while they are on a call with a member.Process Creation: Create new processes for technicians as a formal guide and regulation, that is approved by leaders, to follow in the product workflow.

Dothan, Alabama Area

Customer Service: Greet each customer in a kind and professional mannerCommunication skills: Make sure customer is aware of any changes that may have been made and / or make sure there are no questions for the pharmacists about any of the prescriptions that they are currently takingAcquired National Certification licenseComputer skills: Scanning hard copy prescriptions, receiving electronically sent prescriptions, typing all prescriptions in a timely mannerRegister operations: Process payments made with cash, checks, EBT, or WIC Bagging merchandise upon sale: Make sure to bag all items appropriatelyProduct Dispensing: Count, measure, or prepare specified product using companies best practicesThird party rejections: Handling third party rejections via phone or over the computer in a timely mannerAcknowledge, Assist, Appreciate: acknowledge customers with a smile

Harrison, Ohio

Customer Service: Greet each customer in a kind and professional mannerCommunication skills: Make sure customer is aware of any changes that may have been made and / or make sure there are no questions for the pharmacists about any of the prescriptions that they are currently takingComputer skills: Scanning hard copy prescriptions, receiving electronically sent prescriptions, typing all prescriptions in a timely mannerRegister operations: Process payments made with cash, checks, EBT, or WIC Bagging merchandise upon sale: Make sure to bag all items appropriatelyDispensing: Count, measure, or prepare specified product using companies best practicesThird party rejections: Handling third party rejections via phone or over the computer in a timely manner