Kayla Tellers Email & Phone Number

Tampa/St. Petersburg, Florida Area

Works closely with students to ensure they are completing their classes, course assignments, and other program obligations in a timely fashion. Reschedules classes and provides information to counselors and education advisers in a timely manner regarding student satisfaction and progress. Attention to detail in fulfilling order requests to confirm that we are issuing the appropriate exam vouchers and materials. Maintains an inbox that supports 11 campuses across 4 states, keeping in mind each states regulations in regards to student commitment. Trains new team members on processes and procedures when working with students.Provides support to the Educational Adviser team in regards to preparing billing documentation, transcripts, and certificates of completion.

Reno, Nevada Area

Provides office support for sales-teams, both consumer and business. As needed IT support. Assisted clients and students with logging into systems, launching classes and addressed questions and concerns in a timely manner. Answer phones via Skype for Business (formerly known as Lync) and forwarded classes as needed to the appropriate parties in the office. Certified PearsonVue, Certiport, and EC-Council proctor. Handles booking appointments for walk-in clients to meet with the appropriate sales team member. Orders office supplies, ensuring the office has everything it needs to run smoothly. Received and distributed inbound communications, as well as handled outbound communication. Processed deposits for both business and consumer accounts. Additionally, provided support to marking team with creation of public-facing materials.

Reno, Nevada Area

Worked closely with customers, other managers and franchisees to protect brand integrity and provide exceptional customer service. Handled claims processes for lost and damaged items on behalf of customers. Managed a team of associates and coordinated schedules for peak season. As in house graphic designer, worked on large banner designs, business cards, and was comfortable with branding requirements set by clients. Ensured that the store remained compliant with UPS Store guidelines and operational standards. Operated as cahsier and performed basic auditing and bookkeeping. Assissted the store owner in hiring processes and handled terminations as needed. Hired originally as an associate and promoted in March, 2015 to manager.Accomplishments included: 15% increase in revenue, and 10% increase in repeat customers. 9% decrease in damage claims originating in our store. 35% increase in graphic design work and print services over previous years.

Reno, Nevada Area

Resolved software and service related issues experienced by mobile phone customers. Worked with multiple mobile phone operating systems and the systems associated with them to resolve the program. Navigated customer concerns and assisted with billing issues. Worked within approved corporate policy to assist the client's customers. Advised customers what their contracts with client entailed and their contractual obligations regarding service use.Accomplishments included maintaining one of the highest customer satisfaction scores within the team.

Chico, California Area

On campus print shop catering to students and faculty. Assisted with inventory and end of year reports to be submitted to the accounting department. Became acquainted with resolving software compatibility conflicts, explaining paper quality, and maintaining printers. Worked on small graphic design jobs for in-store promotional use.