As a design consultant for Joybird, I specialize in clienteling. From the moment you step into our showroom to the moment you receive your first Joybird item, I am here to support you and guide you every step of the way. I am well-versed in:- Following up via email or phone call with clients about their orders - Organizing Google Sheets- Working with Trade, Wholesale, and Design clients- Providing a unique, memorable, professional and approachable experience from beginning to end- Following up with m clients after they have received their pieces to encourage long lasting connection and brand loyalty - Assisting with showroom visual merchandising- Scheduling video calls with clients where I present and showcase products and their uses, fabrics, and identity strengths and pain points to convert each client into a sale - Maintaining extensive product knowledge of our vast inventory, as well as new fabrics - Preparedness in all types of circumstances - Exemplifying the qualities of an active problem solver and multitasker- Working with floorplans and measurements to create showcase products in clients homes, within our internal 3D software- The use of iPad and MacBook devices within the showroom

As a part of the Virtual Showroom Team, my primary responsibilities were to assist potential clients via live chatting through our E-commerce website for made-to-order specialty furnishings. - Regularly exceeded sales goals- Assessed client needs promptly- Maintained extensive product knowledge of our vast inventory- Showcased product knowledge of made-to-order furnishings, as well as trusted third-party items- Promoted high engagement through video calls- Presented and showcased fabrics, products, and their uses over video calls with clients- Initiated 'friend requests' with clients, to keep future contact and further our clienteling services- Assisted clients with 3D renderings based on their space, products interested in, and fabric choices- The use of iPad and MacBook devices when receiving chats, and engaging in video calls

- Creating innovative new strategies for 3D modeling based on market research, and implementing into our channels- Placed model casting calls, administered call backs, and organized of said models for upcoming shoots- Compiled video footage, edited in Adobe Premier Pro, and released footage for promotional purposes across channels and website- Promoted engagement with clients across all platformed- Organized invoices and reached out to clients accordingly