Kayla Wright Email & Phone Number

Gainesville, Virginia

Annadale, Virginia

Reston, Va

⦁ Handle inbound and outbound phone calls from clients and customers⦁ Review high volume medical documents for accuracy and completeness⦁ Schedule appointments for medical appointments when necessary⦁ Complete high level data entry of client information into internal system⦁ Fax and email medical documents for review and revision

Manassas, Virginia

• Greet and direct family members, clients and guests to the correct staff member(s). Enter patient admissions and discharge surveys into system. Update client information in databases.• Promptly answer 6-line phone. Transfer calls to the correct department. Respond to or forward incoming emails. Update mailing and contact lists. Monitor levels of office supplies. Maintain overall appearance of office. Prepare daily schedule for the following day’s activities and menus.

Manassas, Virginia

Senior Store Associate/Key Holder• Supervised and delegated tasks to three employees in the absence of management. Opened and closed the store following procedures documented in the opening/closing checklist. Balanced safe and cash drawers and made deposits. Performed audits. Assisted manager with payroll data entry. • Managed sales floor and drove sales by addressing guest concerns and coaching employees.Store Associate• Ensured customers received excellent, prompt and… Show more Senior Store Associate/Key Holder• Supervised and delegated tasks to three employees in the absence of management. Opened and closed the store following procedures documented in the opening/closing checklist. Balanced safe and cash drawers and made deposits. Performed audits. Assisted manager with payroll data entry. • Managed sales floor and drove sales by addressing guest concerns and coaching employees.Store Associate• Ensured customers received excellent, prompt and courteous service. Processed transactions in accordance with POS guidelines. Communicated with coworkers using wireless audio system.• Assisted supervisors to identify/resolve issues. Promoted to Senior Store Associate in 5 months. Show less

Manassas,Virginia

Cashier• Counted and verified starting balance in cash drawer. Ensured adequate change for transactions.• Provided a speedy check-out experience for customers. Scanned merchandise and answered questions. Applied coupons/discounts accordingly. Processed payments and/or vouchers.• Exuded courteous and positive attitude while resolving issues with disgruntled customers.Bagger• Provided excellent, quality customer service. Offered customers carry-out service at the completion… Show more Cashier• Counted and verified starting balance in cash drawer. Ensured adequate change for transactions.• Provided a speedy check-out experience for customers. Scanned merchandise and answered questions. Applied coupons/discounts accordingly. Processed payments and/or vouchers.• Exuded courteous and positive attitude while resolving issues with disgruntled customers.Bagger• Provided excellent, quality customer service. Offered customers carry-out service at the completion of transactions. Maintained the appearance of store front. Returned unwanted items to appropriate location. Organized and/or restocked shelves. Show less

Guest Service Professional, Restaurant Server And Guestroom Attendant Certificates, Hospitality

• 75 hours of classroom/hands-on instruction - Exceeding Quality/Value Expectations, Teamwork, Safety, Professionalism, Rooms Division.

Goodwill Hospitality Certificate

Diploma, General Studies

general academic studies