Kayla Bestor Email & Phone Number

Austin, Texas Metropolitan Area

I have been fortunate to contribute to a multitude of learning initiatives at Q2. Support Org Training:- technical systems and processes training for new and existing Application Support Analysts- behavioral skills training for support representatives- Cloud services trainingOperations Org Training:- architecture and integrations training- company-wide AI usage compliance training and AI tools courses- customer Operator Certification coursesHR Learning and Development Team Training:- banking basics training - Q2 product knowledge courses- Product Readiness training (internal)Service Delivery Customer Learning and Performance Training:- onboarding content for new customers in the form of eLearning modules and virtual instructor led training materials.

Austin, Texas Metropolitan Area

Offering online course development and instructional design services encompassing the ADDIE process through engaging and performance driven learning solutionsAddressing business and learner needs to ensure proper alignment of objectives Specializing in elearning, video editing, and augmented reality

Austin, Texas Area

ESL Educator, M.Ed- Create deliverables for 360 learners such as slide decks, instructional videos, and job aids using tools like Microsoft office, Prezi, and Google Suite to bring interactive and engaging scenario-based learning experiences increasing participant objective’s performance by 30%- Manage a team of 7 with 360 learners involved to lead the production of aligned learning objectives across departments leading to 100% participation and 60% increase in learner achievement- Conduct needs assessments using a variety of tactics (survey, pre-assessment, observation, data provided) to identify learning gaps and develop targeted instructional solutions- Implement a Learning Management System (LMS) to increase learner access to materials and allow for quantified tracking of course completion and success rates- Revamp underutilized course by designing new deliverables and resources, researching and acquiring new learning materials, and creating new assessments- Mentor and coach in developing the skill sets of facilitation, project management, course planning and design and assessment

Columbia Heights, Minnesota, United States

Educator, M.Ed.- Increased learner course achievement by 40% through the use of frequent course evaluation and design iteration based on data collected- Designed and analyzed surveys to assess campus training needs as well as training success- Collaborated with SMEs to research and implement best practices in instruction and learning theory and led the adoption of those findings for a group of 25 participants- Designed and delivered professional development events using adult learning theories and design principles for a staff of 30 adult learners- Practiced iterative design based on participant assessment data- Presented data and progress reports to stakeholders

Peralvillo, Monte Plata, Dominican Republic

Immersion English Language Instruction-Immersed university students in English Language learning. -Partnered with local community groups to offer language courses to non-university students. -Designed English Language curriculum, assessments, and projects.

Greater Minneapolis-St. Paul Area

-Provided tutoring and intervention services to elementary students. -Tutored intermediate elementary students to support readiness for state assessments.

Master Of Education - Med

Bachelor Of Science (B.S.), Elementary Education And Teaching