Kayla Brown Email & Phone Number

• Provide one-on-one therapy with patients with a diagnosis of Autism.• Apply behavior analysis principles to develop skills.• Observe and record data on patient behavior and progress with behavior intervention plan.

• Assisted clients through entire sales cycle, from interest to close and follow-up support.• Prospected leads obtained through direct referrals, CRM and cold calling.• Educated customers about their insurance coverages. Ensured customers received the best policy based on their individual needs.

• Assisted customers through entire sales process from insurance benefits to selecting frame option, purchase and final fitting.• Completed daily administrative tasks and maintained office organization.• Ordered frame and lens options to meet customer's specific needs and dispensed them upon arrival.

• Led team process using computer system to ensure product met customer's percentage expectation.• Fulfilled daily orders according to customer's specifications.• Completed inspections of product before departure to ensure customer satisfaction.

• Maintained cleanliness of student rooms and all areas of hotel.• Provided customer service with check in, departure and during students' stay.• Assisted with inventory and keeping supplies stocked.

• Guided customers over the phone through product selection, customizations and order completion.• Assisted customers with troubleshooting and navigating company website.• Completed customer orders over the phone by inputting customer payment info.

• Maintained staff through recruiting, interviewing and training.• Tracked sales and profit daily to ensure success of the store and identify areas to improve upon.• Handled customer issues with empathy and understanding.