Kayla Burroughs Email & Phone Number

Willowick, Oh

Parma, Ohio

•Assist with onboarding and training of new employees, continuing education, and corrective or disciplinary action.•Ensure employees are engaging in proper identification practices for the purchase of controlled substances•Responsible for inventory control, cash control, merchandising, and scheduling procedures.•Achieved and maintained the highest store percentage of Speedway Rewards Card scan rates out of ten stores in the district by maximizing the engagement between customers and cashiers•Direct activity on the sales floor in conjunction with a staff of 15 employees

Strongsville, Ohio

•Improved employee hiring and training processes by creating more effective onboarding tactics, training methods, applications, and employee handbooks•Predict weekly, monthly, and seasonal sales trends in order to merchandise the store and schedule employees accordingly •Implemented sales and advertising strategies resulting in a 17% increase in customer base•Effectively respond to customer inquiries and manage complaints to optimize customer satisfaction •Regularly evaluate team members and relay results to store management•Manage inventory use to meet constantly changing demands while reducing the purchases of non-selling or erroneous items

Strongsville, Ohio

• Receive cash, check, and credit payments and distribute accurate change• Interact with customers to provide a fun and family friendly painting experience• Adhere to customer service, safety, and store maintenance protocol • Merchandise store to ensure fully stocked shelves and proper labeling of items

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Business, Management, Marketing, And Related Support Services

Bachelor Of Business Administration - Bba