Kayla Clark, Phr, Shrm-Cp Email & Phone Number

Naples, Campania, Italy

Serves as the sole Transition Specialist for all of USO Europe, Middle East, & Africa (EMEA). Connects active-duty service members and military spouses with needed resources for both personal and professional transitions throughout their life, focusing specifically on employment, education, mentorship, VA benefits, and financial readiness. Designs and builds individual client action plans housed in Salesforce and USO mobile app. Maintains an active relationship with clients and tracks outcomes, to include job offers and employment, school enrollment, VA benefits received, etc. • Connects with and supports an average of 350+ new client relationships a year.• Assists the EMEA region and over 40 Centers with coordinating Transition programs.• Consistently executes at a year-to-date production goal 100%+.

Naples, Campania, Italy

Managed overall operations of two USO centers, programming, a staff of two, and up to 100 volunteers, including some remote supervision. Held responsibility for the planning, oversight, and delivery of a variety of programs serving over 6,000 NSA Naples service members and their families. • Implemented real-time budget supervision, aiding in reducing the overall non-food programmatic budget by over 20% and center supplies by 15% in a four-month period. • Launched the first ever Youth Advisory Council at NSA Naples during the 2022-2023 school year.• Successfully facilitated weekly Coffee Connections core programming, one of the first USO’s across the organization to do so.

Rota, Andalusia, Spain

Managed overall operations of a USO facility, programming, a staff of three, and up to 100 volunteers. Developed and maintained working relationships with US military and local community leadership. Oversaw budgetary and higher-level project management tasks, along with the planning and delivery of a variety of programs impacting the local base community, expeditionary locations, and visiting ships.• Secured Wi-Fi at pier one providing more than 1,200 Sailors free access and the ability to connect.• Planned, built, and opened up three total unstaffed center locations up at Morón Air Base.• Successfully led the team in facilitating the first ever Youth Advisory Council for the USO worldwide.• Led a team of over 200 people through emergency mission, Operation Allies Refuge (OAR), supporting 26,000 TSI’s and ultimately received a USOvation award for those efforts.• Served on the Joint Expeditionary Team, participated in a two-week mission to provide programming to 2,500 Soldiers deployed in Poland, and received an additional USOvation award for those efforts.

Rota, Andalusia, Spain

Directed daily operations of the USO center, a staff of two, and up to 100 volunteers. Created and facilitated recreational programming for over 2,000 service members and their families. Developed and maintained working relationships with US military and local community leadership. Oversaw CRM tools, metrics systems, and social media marketing and delivery. Monitored financial activities in accordance with operating budget.• Built a programming tracker for operations, ultimately implemented across the area and region.• Created a “Survival Guide” for Center Operations Specialists, shared across the region.• Developed innovative volunteer recruiting practices, resulting in a 63% increase in workforce.

Rota Naval, Andalusia, Spain

Assisted with the management of daily center operations within the USO facility. Conducted outreach and fostered relationships with key personnel and commands on base. Developed and facilitated recreational programming, which connected service members and the community with their family, home, and country. • Assisted in the recruitment, training, and management of volunteers during assigned shifts.• Utilized multiple CRM tools, such as Salesforce, to document and report TSI’s. • Created and delivered over 80 virtual program videos during the COVID-19 pandemic. • Received two USOvation awards and one Kudos award for innovative programming.

Rota, Spain

Facilitated recreational programming for over 500 unaccompanied single service members that included an average of 20 events/month and multi-day group trips through the Liberty Program. Build and maintained relationships with base, command, and community leadership. Served as a Star Service facilitator for the Rota Morale, Welfare, & Recreation (MWR) organization.• Co-managed day-to-day facility operations and human capital activities for a staff of five. • Planned and facilitated external multi-day group trips both within and outside of Spain.• Co-managed an overall program budget of over $300,000/year.

Honolulu, Hawaii

Served as a representative for the organization and built relationships with community partners, vendors, military treatment facilities, and installations. Worked directly with the wounded service members and their family members to assist with the recovery and transition process. Served as the local liaison with headquarters and ensured that the local Hawaii office was culturally sound and driven by the organizational mission, vision, and values. • Facilitated over 80 unique engagement events for over 1,000 warriors and their families. • Actively assessed personal needs of warriors and connected them with tailored resources. • Led the entire West team in referrals, providing over 66% more than the regional average.

Jacksonville, Florida Area

Performed full life cycle, high volume recruitment activities from job requisition posting to offer extension. Managed a multi-tiered interview process and ensured daily operations of the recruitment team. Assisted in the selection, data migration, and organizational implementation of a new applicant tracking system.• Delivered team-developed new hire training and formal organizational New Hire Orientation.• Partnered with hiring managers to facilitate the hiring process, maintaining an above average rating.• Coordinated an average of 25-40 phone, on-site, and video conference interviews per week.

Jacksonville, Florida Area

Performed full life cycle, high volume recruitment activities from job requisition posting to offer extension. Managed a multi-tiered interview process and ensured daily operations of the recruitment team. Assisted in the selection, data migration, and organizational implementation of a new applicant tracking system.• Delivered team-developed new hire training and formal organizational New Hire Orientation.• Partnered with hiring managers to facilitate the hiring process, maintaining an above average rating.• Coordinated an average of 130 phone, on-site, and video conference interviews per week.

Jacksonville, Florida Area

Managed daily operations and communication for the Vice President of Mental Health and Family Services. Aided in the direction and management of six national programs, fostering over 90 warrior events and encompassing over 30% of the company's initiatives. • Created a new hire “survival guide” highlighting initial administrative tasks and organizational culture.• Built and advocated a candidate/interview process flow tracker designed to improve the current system and boost cycle times from initial HR contact to the final provided offer opportunity.• Created and provided company correspondence to an audience of over 40 internal teammates.

Phoenix, Arizona Area

Managed over a $300,000 sales territory, comprised of 12 Wal-Marts and over 15,000 Nestlé USA products including Nestlé Purina PetCare (NPP), Nestlé Infant Nutrition (NIN), and Nestlé global. Facilitated new hire on-boarding and training for new retail sales representatives in the Southwest. • Developed 2 training modules that were incorporated into the 2012 national new hire training material.• Assisted in local college recruitment for the Nestlé Sales Development Program.• Achieved above a 95% performance review for training nationwide new hires on retail administration.• Achieved over 100% of full year dollar goals for NPP, NIN, and Nestlé nutrition in both 2010 and 2011.• Ranked in the top 35 Wal-Mart retail sales representatives receiving 6 national recognitions.• Created and taught a strategic back half sales template utilized by entire southwest sales team. • Utilized Wal-Mart Retail Link to develop a plan of execution for Nestlé Infant Nutrition (Gerber) resulting in 12% growth versus a prior 15% decline in Glendale, AZ account. • Built the #1 “WOW” display in the country worth over $7,000 in sales for NPP. • Acquired 6 national recognitions by Operating Companies (NPP, NIN, or Nestlé global).

Master In Business Administration (Mba), Business & Human Resource Management

Bachelor Of Science In Business, Marketing, International Business, Chinese