Kayla Harmon Email & Phone Number

Kansas City, Mo, Us

Working on a fantastic team to facilitate promoting the DevOps culture initiatives to the world.

Overland Park, Kansas, Us

DevOps Manager 7-2020/7-2021: Leading a team of individuals to ensure seamless deployments across our cloud infrastructure. Goals of having ZERO downtime, immutable environments, automatic or push-button deployments, and best of all, excellent culture and attitude.We're currently rolling cloud formation, terraform, ansible, and bitbucket deploys. Always looking for the best new technology to see how it fits into our models.

TruFactor's Intelligence-as-a-Service offering sits at the intersection of mobile data, privacy, and AI. Built on a foundation of trust, compliance, and privacy, TruFactor ingests, filters, and processes over 100 TB of data daily via its patented anonymization platform. Proprietary AI transforms these raw signals into "application-ready" consumer intelligence that can be leveraged safely, securely, and seamlessly. TruFactor is an InMobi Group company.

Kansas City, Missouri, Us

Now TruFactor!

Responsible for transforming the operations department by streamlining processes, integrating security initiatives, and evangelizing a DevOps mindset.● Crucial in evangelizing DevOps throughout the organization, resulting in releases with no downtime and heavily automated environments● Responsible for a team of system administrators supporting a mix of Linux and Windows servers using AWS infrastructure● Orchestrated moving a mission-critical legacy system out of a co-location data center into AWS over a 72-hour period resulting in improved application performance, high-availability, and scalability● Streamlined the monitoring landscape, implementing alerting aggregation using Big Panda● Implemented advanced monitoring for production applications to better understand and respond to failures● Built a foundation for the data team streamline failure resolution and preserve production systems● Aligned Xceligent’s technology practices with parent company, DMGT’s security standards● Policy and compliance document creation and enforcement● Implemented company-wide security training, increasing employee awareness and compliance● Managed negotiations with third party vendors, including cost negotiations and contract review● Responsible for maintaining AWS network, VPN, and firewalls

OPS DBA related duties, general awesomeness, writing SQL statements

Lenexa, Ks, Us

Database programming on SDL's column based database structure, Alterian. Managing production, QA, and development environmentSoftware deploymentsManaging infrastructure including networking, server administration, SAN managementVMWare managementIT Vendor ManagementIT Budget ManagementHardware and Software ProcurementWorkstation TroubleshootingLong term storage planningPerformance troubleshootingThin client management using VMWare View (Horizon View)

Brisbane City, Queensland, Au

Maintain Production IIS Applications in a High Availability environmentDeployment Coordinator responsible for code releases to Windows Production environment, includes documentation, testing, plan development and execution for ASP.Net applications and SQL changesMaintain Production SQL databases, including backups, replication, deployments, query tuning, index defragmentation, in a PCI DSS compliant environmentResponsible for maintaining test environments including automation, data sanitization, and code deploymentsCustom SQL Reports for both internal and external clientsResponsible for maintaining high level of customer service with all departments and external contacts, including providing timely issue resolutionSenior level Support for custom Gift Card applicationTeam mentoring and knowledge sharing

Technical writer, including user manuals and website articles. Duties include market research, feasibility studies, program development, and analytical research.

Kansas City, Mo, Us

Store support for 52 locations, including phone support and local on-site support. Designed and implemented company intranet using Joomla! CMSImplemented new company wide anti-virus using Kaspersky Suite of productsTrackIT! Helpdesk software administrator including configuration, setup, upgrades and custom Crystal Report creationStrong emphasis on call reduction, able to reduce call volume by 25% YOYTesting and code releases for Windss/JDA POS systems, proprietary store management systems, system automation and upgrades

Kansas City, Mo, Us

Advanced technical support including determining the best way to prevent, eliminate and optimize customer contacts through all channels. Includes software testing, customer support, technical writing and analyzing data.

Kansas City, Mo, Us

Content Manager for internal TaxCut Software knowledgebase contentRedeveloped training for TaxCut technical support agents, Tier 1 and Tier 2Assisted Quality Assurance and Product Management teams in developing TaxCut SoftwareData analyst on top call drivers to provide better, faster answers to clients throughout all levels of support

Kansas City, Mo, Us

Inbound technical support including diagnoses, troubleshooting, and resolution of software and hardware problems in the field. Computer image testing for service center location, locating and reporting bugsOutbound technical support including remote assistance for upper-level cases Chat Moderator for agent support "in-season."Trainer for the Automated Hiring Process (AHP) and Computer Based Training applicationsTier 1.5 control agent.Won knowledgebase (ServiceWare) award multiple times during season; Assisted office in tasks necessary to relocateDocumented location of inter-office items per new floor layout and prepared for move.Assisted in finishing office tasks in an effort to ensure that nothing went "unfinished"Certain-Teed.Organized backlog of EPA documents for the last 2 and a half years in a precise and timely manner.Documented missing information and provided a resolution to staff in charge of gathering documentation.

Kansas City, Mo, Us

TaxCut software testing, including analyzing customer impact and communicating issues and their resolutions to other levels of supportKnowledgebase authoring of known issues with known resolutionsTaxCut Software inbound/outbound technical support, including processing Calculation Guarantee Claims and tier two support for clientsAssisted in communicating and developing new processes for the Digital Tax Client departmentTrainer for tier two agents for TaxCut suite of productsCoordinated and implemented support options between product developers and supportability team

200 Hr Yoga Certification

Certification, Massage Therapy

Education record

Education record