Kayla B. Email & Phone Number

Fort Belvoir, Virginia, United States

Serves as team leader for three sections; Passport Agent Training, Passport Application Acceptance Facilities and Exception Options and Movement Cell. Responsible for monitoring the work performed by subordinate team members.

Fort Belvoir, VA

• Certified Passport Acceptance AgentServes as the passport customer service agent for all administrative matters for the Travel Services Division (TSD)
• . Manages over 500 DOD Passport Acceptance Facilites and over 1700 DOD Acceptance Agents worldwide to make sure facilities are complying with Federal and agency regulations and standards. Responsible for scheduling.
• . Manages over 500 DOD Passport Acceptance Facilites and over 1700 DOD Acceptance Agents worldwide to make sure facilities are complying with Federal and agency regulations and standards. Responsible for scheduling.
• Subject matter expert for United Arab Emirates (UAE) visa applications; processing 120+ UAE visa applications per week
• Delivers passport and visa services to high ranking military and civilian customers throughout all branches of service worldwide. Show less

Kuwait

• Participated in the Army Expeditionary Civilian Workforce which is a volunteer opportunity to support deployed soldiers and/or civilians in a contingency operation.
• One of two Passport Agents on entire military installation. Processed official and diplomatic passports, officials visas and tourist passports.
• Responded to inquiries and provided guidance in areas such as travel, passports and visas.

Reston, VA

• Federal Civilian Employee
• Operational support on a wide range of administrative program issues regarding policies, procedures and requirements governing U.S. passport and visa programs.
• Courier and liaison with Department of State Passport Office and foreign country embassies in Washington, DC.

Washington, DC

• Responsible for obtaining diplomatic/official visas for officials at all levels in the Department of State and other Federal agencies to facilitate international travel.
• Generate hand carry letters for all government agencies. A hand carry letter enables an applicant to take their visa application directly to the embassy themselves to have their application expedited if they are.
• Generate hand carry letters for all government agencies. A hand carry letter enables an applicant to take their visa application directly to the embassy themselves to have their application expedited if they are.

Washington, DC

• Utilized computer operating systems to process document preparation, creation of document batches, document imaging, scanning and reviewing, retrieval of individual application information, Data Entry, Book Printing.

Chantilly, VA

• Supervised a 4-person team of Processing Specialists ensuring timely and effective completion of assigned work.

• Processed rental housing applications; verified employment, references and ran credit of applicants. Data entry into Microsoft SharePoint and Excel. Data pertained to rental applications pending and being processed..

• Bank transactions. Assisted clients in resolving issues with accounts; referred to Relationship Bankers as needed