• Built articles and landing pages in Craft CMS and WordPress, presented workflow and design options in team meetings and with partners, and supported teammates with CMS use and workflow process.• Created detailed, in-depth examinations of processes and workflow, emphasizing inclusive design practices, to be used across teams and functions.• Provided quality assurance checks on new content and site features, troubleshot system bugs in the CMS, and communicated bugs, trouble-shooting results, and needed features through Jira.• Coordinated content layout, messaging, and publishing across several enterprise brands and departments.

• Interfaced with clients, developers, and team members via Zoom, email, and phone to facilitate client discovery sessions, outreach events, and planning sessions. • Coordinated with developers and clients across multiple brands, time zones, and locations to launch web applications and content marketing initiatives.• Managed project timelines and created and maintained client relationship system.

• Responded promptly to 25 inquiries per week via phone calls, CRM messaging system, emails, and face-to-face meetings, ensuring strong satisfaction scores• Provided support for technical challenges, helping teammates and clients leverage Zoom, Microsoft Office, and the WebDAV system• Managed classroom programming to consistently align with Wisconsin Model Early Learning Standards, and comply with regulatory agencies• Provide monthly training and educational materials for team of 40 and quarterly presentations for caregivers • Advocated for clients by recommending improvements to policies and procedures by acquiring new information and staying informed of best practices

• Coordinated a project to improve SEO and client acquisition for Termageddon’s privacy policy generator for websites by organizing leads, pairing writers with projects, and facilitating team meetings• Compiled metrics using VLOOKUP and pivot table formulas to generate master file from each team members records• Developed and maintained database of progress, leads and follow up processes using Google Sheets

• Analyzed and parsed data from hospital survey results to create uniform documentation for client’s • Magnet Designation portfolio• Created tables and graphs using Excel and Word to display relevant data and required formating• Updated client WordPress sites with Magnet application materials